Clinical Nurse Liaison

Description

Promptcare is looking for a highly motivated and experienced Clinical Nurse Liaison to join our healthcare team. The CNL will expand our core infusion therapy services by building strong relationships with referral sources and physicians, providing exceptional customer service to assigned accounts, and delivering both in-hospital and in-home nursing care to our patients. The ideal candidate will excel at assisting referral sources and physicians in identifying suitable candidates for home infusion care, as well as recognizing patients who are not appropriate for home care. To learn more about our company and services, please visit us at PromptCare In-home Respiratory and Infusion

Job Type: Full-time

Location: Hattiesburg, MS

Requirements

• Must be a Registered Nurse in the state inquiring employment and in good standing. If currently only licensed in one state, must be willing to get cross-licensed at the company’s expense
• Must have a valid driver’s license and automobile insurance in good standing
• At least 5 years’ experience as a home infusion nurse, or equivalent experience working in another field-based nursing organization, is required
• Specific training and/or certification as a heart failure nurse is strongly preferred
• Previous experience working with hospital and/or physician office referrals is strongly preferred
• Must have adequate PC skills to use e-mail and update nursing notes and other documentation electronically in a timely manner
• Strong work ethic and desire to serve our referral sources and patients and to grow the business

Job Responsibilities, included but not limited to:

• Evaluates referral sources and patient experiences to identify opportunities for improving customer satisfaction
• The CNL collaborates with referral sources, patients/family members, and PromptCare’s Intake and Nursing teams to facilitate patient discharge and coordinate care
• Key responsibilities include educating patients/family members about their therapy and supplies, performing initial IV therapy hook-ups, and providing timely, accurate information to all stakeholders
• The CNL plans daily activities efficiently, triages field problems according to company standards and ensures proper documentation and corrective actions
• Maintain strong knowledge of PromptCare’s SOPs, comply with all laws and regulations, and deliver 'white glove' service
• Other duties as assigned

Benefits & Perks:

• Comprehensive Medical, Dental, and Vision Package
• 401(k) Plan with Company Match
• Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
• Life Insurance: Standard coverage with optional enhancements
• Employee Assistance Program: Free counseling and coaching sessions
• Emotional Well-being and Work-Life Balance Resources
• Short & Long-Term Disability: Company-paid with optional supplements
• Accidental Death and Dismemberment Insurance
• FSA and HSA: Manage healthcare expenses
• Commuter Spending Programs
• Volunteer and Engagement Opportunities
• Employee Referral Bonuses
• Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans

Physical Demands

The physical requirements outlined here are indicative of what an employee must meet to effectively carry out the essential functions of this role. While performing job duties, the employee is frequently required to communicate verbally and listen attentively. The role necessitates the ability to lift files, open filing cabinets, and bend or stand as needed. Additionally, the position occasionally requires lifting office products and supplies weighing between 20 and 30 pounds.

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.