Clinical Operations Manager

Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien's unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management.

More than 60% of all U.S. adults-over 150 million people-live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor's office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk.

Our vision is to provide better access to care. We want to see a world where no chronic condition is an obstacle to a happy life.

Job Description

Clinical Operations Manager (Remote)

Medsien is seeking an experienced Clinical Operations Manager to join its rapidly growing team. As the Clinical Operations Manager, you’ll work closely with senior leadership and lead a team of medical assistants and care coordinators to proactively support, develop and improve processes across the clinical team. The position will report directly to the Director of Operations .

Responsibilities

• Directly manage a remote team of Care Partners, providing guidance, support, and regular feedback.


• Manage daily operations of clinical staff including planning, goal setting and quality assurance. 


• Design and improve specific operational processes and guidelines to ensure high clinical quality and service excellence in patient care.


• Collaborate with the leadership and other stakeholders to implement policies and procedures and provide adequate oversight.


• Monitor and improve key performance indicators to measure success and engagement across different teams and with different external partners.


• Participate in hiring, training and onboarding of new staff. 


• Assign and delegate tasks to the medical assistants based on their expertise and workload, ensuring optimal resource utilization.


• Conduct performance evaluations, identify areas for improvement, and provide coaching and training as needed.


• Develop and implement efficient workflows and processes to maximize the quality and efficiency of patient care.

Qualifications 

• 5+ years experience managing employees including performance and day to day operational oversight in a clinical setting.


• Background in nursing, care management or clinical operations.


• Excellent communication skills.


• Demonstrated leadership, and team-building skills.


• Strong organization and project management skills; ability to prioritize, organize, plan, and implement services as well as handle multiple projects/problems simultaneously.


• Self-starter with a strong sense of ownership and ability to work autonomously.


• Desire to work at an early-stage startup and comfortable with associated uncertainty and rolling-up your sleeves to get things done. 


• Proficiency in HIPAA, and CMS regulatory requirements.


• BA/BS degree required.

Benefits we offer

• Competitive salary 


• Comprehensive medical, vision, and dental coverage


• Generous vacation and PTO policies


• Fully remote work opportunities


• Training, mentorship, and coaching from leadership