This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Clinical Operations Specialist (Remote). In this pivotal role, you will enhance virtual clinics by optimizing workflows to improve both clinician and patient experiences. You will work closely with Medical Operations teams, ensuring seamless operational support across multiple clinics. This role is essential for maintaining high-quality patient care through effective communication and collaboration with various stakeholders. As a key player in our innovative care delivery model, your contributions will directly impact the accessibility and quality of healthcare.
Accountabilities
- Optimize and develop clinical workflows to support both clinician and patient experience
- Master EHR systems and internal tools to create best in class clinical workflow and processes
- Analyze incoming lab results daily and escalate as necessary
- Collaborate with external vendors to enable lab and imaging services
- Handle clinic phone calls related to patients, clinicians, labs, and pharmacies
- Work with pharmacy, insurance, and enterprise partners to resolve escalated patient or partner issues
- Monitor the Critical Lab Phone Line on call shifts (24/7)
- Prepare prior authorization requests
- Process and send EMR requests efficiently
- Perform additional clinical and administrative duties as required
Requirements
- Licensed Practical Nurse (LPN) licensed in CT
- At least 5 years of experience in healthcare operations
- Comfortable working a flexible schedule
- Experience in telemedicine
- Familiarity with Epic EMR and Salesforce is a plus
- Highly organized, detail-oriented, and adaptable
- Ability to prioritize work and maintain varying deadlines
- Comfortable working independently and in team settings
- Able to thrive in a fast-paced and ambiguous environment
Benefits
- Monthly social committees for company events
- 18 vacation days, 5 sick days, and 2 personal days
- 9 company holidays
- Stock options for every full-time employee
- Paid parental leave
- 401k benefit
- Competitive health, dental, and vision insurance options
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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