Clinical Operations Support Specialist

Description

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.

Working at Aria Matters!

The Position:

This position is essential to the care we provide in the field. This person is responsible for meeting the needs of our field teams by working with the Clinical Operations Support Supervisor to ensure the team has the necessary working equipment & supplies to provide quality care for our residents. Some of the responsibilities include supply & equipment inventory management, shipping & receiving, and inventory reconciliation. The Clinical Operations Support Specialist is responsible for organizing and maintaining documentation of maintenance, repairs, calibration, and assignments of equipment issued to field teams.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensure inventoried equipment and supplies are organized and properly documented
• Track equipment serial number assignments and keep up to date
• Initiate equipment calibration: coordinate with vendor, field team members & clinical care coordinators to ensure equipment is shipped and returned without impact to scheduled clinics
• Retain and file calibration documentation according to guidelines
• Receive equipment returns; ensure all equipment is in working order, ensure any maintenance needs are addressed
• Prepare new field team equipment set-ups according to guidelines
• Prepare equipment & supply orders to ship to field teams when requested
• Prepare packages to be shipped, print shipping label, and have boxes ready for UPS pickup
• Evaluate current stock of equipment and request replenishment orders as needed
• Troubleshoot equipment errors with field team members, coordinate repairs, order/send replacement parts
• Coordinate with vendors on ordering supplies, equipment, and hearing aids
• Maintain hearing aid & hearing aid accessory inventory levels
• Place orders for hearing aids & accessories with vendor
• Facilitate custom and Loss & Damage hearing aid orders between field team & vendor
• Fulfill hearing aid & accessory replenishment requests from field team
• Maintain hearing aid dispensing documentation – purchase agreements, dome tip forms, custom orders, loss & damage, etc
• Reconcile hearing aid inventory monthly and report to finance once complete
• Manage resources – work within department budget
• Remain accessible to field team members throughout the day
•  Other duties as needed

Requirements

OTHER QUALIFICATIONS

• Problem solving—the individual identifies and resolves problems in a timely manner.
• Customer service—the individual manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments.
• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently. Is able to re-prioritize and address multiple demands concurrently.
• Quality control/Attention to detail—the individual demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events.
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
• Computer Skills – the individual will demonstrate proficiency using Microsoft Suite, specifically Excel & Outlook
• Able to work independently as well as in a team environment.

PHYSICAL DEMANDS & WORKING CONDITIONS

• Work is performed in a shipping/storage setting in our Overland Park, KS headquarters with minimal exposure to health or safety hazards. Substantial time is spent working on a computer as well as walking/lifting/pushing 15-100 lbs. 
• This is a full-time position working standard business hours Monday – Friday, although project support may require temporary adjustments to those hours only as needed. 

Benefits

We offer a comprehensive benefit package for you and your family, including:

• Paid Time Off (PTO) and Paid Holidays for Full-time Employees
• 401k Retirement Plan with Company Match
• Medical insurance
• Dental insurance
• Vision insurance 
• Company match for Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Company paid Employee Assistance Program (EAP)
• Life and Disability Insurance
• And more!