• Provides leadership and oversight of the Intake and Registration Department, including operations, service access, staff performance, and quality across Behavioral Health and Wellness and Enhanced Care Management. 

• Directly supervises the Intake and Registration Supervisor and supports the development, accountability, and performance of department staff. 

• Oversees intake and registration workflows to ensure timely, equitable, and compliant access to services. 

• Develops and implements staff training, onboarding, protocols, procedures, workflows, and departmental manuals. 

• Provides clinical consultation and guidance on complex intake, eligibility, referral, and service coordination matters. 

• Monitors documentation quality, data integrity, productivity, and performance metrics, and leads quality improvement efforts. 

• Collaborates with Program, Quality Assurance, Billing, Compliance, IT, and administrative teams to support efficient operations and regulatory compliance. 

• Resolves operational and system issues and supports implementation of process improvements and best practices. 

• Maintains current knowledge of privacy laws, access standards, eligibility requirements, documentation expectations, and payer or contract requirements related to intake and registration. 

• Supports audits, site reviews, and other compliance and quality improvement activities. 

• Coordinates linkages and processes with outside stakeholders.  

• May provide in-person support to the I&R team and outside stakeholders. 

• Performs other duties and special projects as assigned. 

• Master’s degree in social work, marriage and family therapy, counseling, psychology, or a related behavioral health field . 

• Minimum of two (2) years of post-licensure clinical experience . 

• Minimum of two (2) years of clinical supervisory experience , including direct supervision of clinical staff within the last five (5) years. 

• Minimum of four (4) years of experience in behavioral health, intake, registration, care coordination, or related program operations . 

• Demonstrated experience in staff training, workflow development, protocols, procedures, manuals, quality improvement, and electronic health records . 

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• Valid driver’s license and state-required auto insurance or reliable access to transportation depending on business needs. 

• Bilingual in Spanish and English . 

• Strong knowledge of behavioral health documentation, confidentiality standards, and applicable regulatory and payer requirements. 

• Ability to manage multiple priorities, communicate effectively, and handle sensitive information with professionalism and discretion. 

• Demonstrated sensitivity to the cultural, linguistic, and socioeconomic characteristics of the populations served. 

• Demonstrates understanding of Children’s Institute’s mission, values, and service philosophy and actively supports their implementation.