Clinical Quality Informatics Specialist

POSITION SUMMARY

As a part of Fetter Health Care Network's patient centered medical home care team, the Clinical Informatics Specialist will work under the supervision of the Clinical Informatics Manager to ensure appropriate systems, policies and procedures are in place to drive quality clinical outcomes, patient/staff satisfaction and excellent financial performance. Collaborates with FHCN administration and physicians to develop and implement the Agency strategic plan, measures performance, and develops and implements improvements. 

ESSENTIAL DUTIES AND RESPONSIBILITIES (Included but not limited to the following);

Clinical Informatics Specialist Responsibilities: 

• Maintain effective relationships with clinical stakeholders and assist in identifying information systems needs and related informatics methodologies as related to information systems; 
• Utilizes the knowledge and skills of clinical practice to determine clinical functions that are suitable for the EMR application; 
• Assist with managing all eCW-related inquiries and help desk troubleshooting for the agency. Escalates end user support through eCW's help desk ticket management when necessary. 
• Assist with backend administrative support and troubleshooting of all clinical, administrative, and financial software programs for the agency.
• Create and produce reports to management and staff, upon request that aid in improving the quality and efficiency of care provided at Fetter Health Care Network. 
• Update and maintain clinical dashboards in Azara, Feedtrail, HealthViewX, and other programs as needed. 
• Ensure all information systems are consistent with professional standards of a clinical practice; 
• Monitor clinical dashboards for Remote Patient Monitoring (RPM) programs and work to implement recommended clinical process associated with RPM programs. 
• Conducts trainings and presentations effectively and professionally, supports the clinical operation department needs through the development of information systems, methods and processes to enhance direct care, while meeting informational needs of the organization; 
• Participate in team meetings with the informatics team and members of the IT department as scheduled; 
• Work cross-functionally to coordinate EMR special updates and new version upgrades; 
• Monitor the use of optimization and change management to assist in the strategic direction of our EMR; 
• Maintains strong industry, process and product knowledge, paying particular attention to: (I) eClinicalWorks trends and issues; (2) Quality Improvement Programs; (3) Patient Centered Medical Home program; (4) Meaningful Use; (5) organizational policies and procedures related to clinical practice and the legal implications of the electronic medical record; 
• Works effectively with all levels within the organization. Establishes strong relationships at all levels. 
• Other duties as assigned.

EDUCATION AND EXPERIENCE:

• Bachelor's degree required in informatics-related field, healthcare, human services, or business field. Master's preferred in Health Informatics, Public Health, Human Services, or Business Administration. 
• Strong computer skills across an array of software platforms
• Effective communication skills, both verbal and written. 
• Excellent presentation and interpersonal skills. 
• Demonstrated success in program implementation, operations, and fiscal management. 
• Electronic medical records experience strongly preferred. 
• Some exposure to billing/data analysis. 
• Prior FQHC or health care experience preferred.