Clinical Resources Supervisor

The Clinical Resource Supervisor (CRS) supports the mission, goals and strategic plan of Nevada Donor Network, Inc. (NDN) by providing leadership to referral responders, triage coordinators, and allocation team. Furthermore, the Supervisor is responsible for establishing and maintaining designated aspects of clinical scheduling, clinical training, quality initiatives, and monitoring compliance. The Supervisor promotes the mission by assisting in the development and delivery of hospital and professional education. The CRS will ensure that day-to-day department tasks are completed, including even workload distribution, real-time case quality checks, and appropriate referral and allocation timelines. The CRS will assist the Managers of Organ Services in identifying quality, prioritization, or personnel trends, providing real-time coaching as needed, and scheduling of Triage Coordinators, Referral Responders, allocation team and clinical resource coordinator. The CRS is expected to fulfill the responsibilities of the Referral Responders, Allocation Team, and Clinical Resource Coordinators. The Supervisor will function as an Administrator On-Call, as designated by Organ Department leadership.

ESSENTIAL FUNCTIONS 

Essential Functions Statement(s) 

• Maintains the highest standards of professional conduct and interpersonal relationship development; promoting a positive and collaborative work environment.
• Completes referral evaluations for the purpose of determining organ and tissue donor suitability based on NDN, Centers for Medicare & Medicaid Services (CMS), OPTN/UNOS, Association of Organ Procurement Organizations (AOPO) and Centers for Disease Control and Prevention (CDC) guidelines and recommendations.
• Prioritizes case load by utilizing active organizational skills, effective time management and critical thinking.
• Locates and understands progress notes, doctor’s orders, lab results, medication lists, and EMS run reports to determine acceptability for donation.
• Identifies potential donor clinical triggers to encourage timely referrals of potential donors from hospitals.
• Completes hospital medical record review, including history of present illness and past medical history, the presence of past or present malignancies, and all surgical interventions/treatments.
• Demonstrates an understanding of the legal and hospital requirements for death declaration and organ donation.
• Identifies the patient’s legal next-of-kin in accordance with state and Uniform Anatomical Gift Act (UAGA) statutes.
• Assesses family dynamics, availability of hospital support system, and family needs (e.g., cultural, religious, emotional, informational).
• Identifies organ and tissue-specific and behavioral risk factors in accordance with NDN and regulatory guidelines.
• Reviews and documents required information within the donor record, including labs, diagnostics, and procedural records.
• Complies with NDN and OPTN/UNOS policies regarding documentation, maintenance, and confidentiality of records. 
• Ensures that donated organs are allocated in an efficient, equitable, and timely manner in accordance with NDN and OPTN/UNOS policies.
• Coordinates transportation and logistics of organs, blood, tissue typing materials, and recovery teams. 
• Coordinates interdepartmental processes, including post-recovery communication, 
• Participates in process improvement and data development projects, including case reviews and research opportunities.
• Satisfies administrative and leadership responsibilities as designated. 
• Assists with the management of departmental inventory and operates systems to track case supplies.
• Fulfills additional individual and departmental directives obligations and responsibilities as designated.
• Understands and complies with procedural aspects and requirements of blood, culture and typing specimen collection and labeling.
• Establishes, manages, and maintains the Referral Responder and Remote Resource Coordinator schedule under the guidance and direction of department leadership, ensuring minimum staffing levels necessary to manage clinical resource activity.
• Collaborate to develop, deploy, and manage quality initiatives, including real-time chart audits, post-case reviews, internal and regulatory audits, and compliance data reports.
• Utilizes resources with discretion and employs professional laterality, when possible (i.e., utilization of hospital profiles, engagement with donor family and hospital staff, etc.).
• Establishes and maintains process improvement and data development projects, including case reviews and research opportunities.
• Develops training and education in collaboration with PC&D, Donation Development, Tissue Services, Ocular Services, and Family Services, including preceptorship, case study presentation, and learning event participation. 
• Conduct monthly one-on-ones with all staff under their supervision to ensure ongoing engagement, development, oversight, and maintain accountability.
• Attends and contributes to hospital donor council meetings as needed and community events. 
• Participates in regional/national professional organizations, which may include AOPO, NATCO, and UNOS.
• Satisfies administrative and leadership responsibilities, as designated.
• Fulfills additional individual and departmental directives, obligations and responsibilities, as designated.
• Employees must adhere to and remain in full compliance with Nevada Donor Network’s Motor Vehicle Driving Policy as outlined in the Motor Vehicle Records and Driver Safety policy PC.334.