Clinical Review Team Lead

Now Hiring: Clinical Review Intake Team Lead

Are you looking to make a difference with a company that values your expertise? Join us in our mission of delivering innovative technology solutions that support compassionate healthcare where it matters most –– at home.

Pinnacle Home Care, Florida’s largest independent Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for a Clinical Review Intake Team Lead to join our award-winning team.

Key Responsibilities:

• Perform all duties and responsibilities of the Central Intake Team in accordance with the Department’s Standard Operating Procedures.
• Monitor and Oversee Central Intake referral requests are processed timely and accurately daily.
• Collaborate with other Central Operations Teams as well as with Leadership to identify, document, report gaps in process(es) and contribute to propose/create solutions.
• Track both individual and Team performance metrics daily.
• Responsible for developing and sustaining a team environment that maintains motivation to meet both individual and Team objectives/goals.
• Oversee Central Intake processing and ensure Standard Operating Procedures are being followed.
• Problem Resolution: Responds to Regional Leaders inquiries on potentially delayed referrals with a thoroughly documented timeline and conditions impacting completion.
• Runs and distributes reports demonstrating team performance daily, weekly and monthly to Supervisor and/or Leadership Team.
• Demonstrates, supports, and adheres to company values as an intrinsic part of team’s daily collaboration efforts: Beyond Expectation, Attitude, Integrity, Culture of Discipline, Appreciation.
•  Identify trends, opportunities, and report data to direct supervisor same day.
• Collaborate with Supervisor to develop, implement and revise Standard Operating Procedures to meet company growth and business.
• Protects the confidentiality of patient information.
• Oversees orientation and manages IDPs for new members of the team.
• Contributes to the development of team members through continuous training, coaching and mentoring efforts.
• Cross-Train and Support other Central Operations Teams with Special Projects.
• Additional Duties/Tasks may apply as the business needs of the company evolve.

Qualifications

• Minimum 1 year of experience in Intake Coordination.
• 1 year of Team Lead experience highly preferred.
• Excellent communication and public speaking skills.
• Ability to interact professionally with company staff, referral sources, patients, and others.
• Ability to navigate multiple systems simultaneously.
• Intermediate Excel skills preferred; basic is required.

Why Choose Pinnacle?

• Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes.
• Growth & Stability: Over two decades as Florida’s largest independent home health agency.
• Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
• Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
• Recognized Excellence: Ranked as a USA Today Top Workplace.
• Flexible Scheduling: Enjoy a schedule that aligns with your personal priorities.
• Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.

Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics.

Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!