Clinical Service Manager Peds Partial Hospitalization - Peds Center - Full Time

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Who Are We?

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

What Will you Do?

As a Clinical Services Manager for Pediatric Partial Hospitalization Programs at Pine Rest, you’ll be responsible for providing leadership and clinical supervision to members of the multidisciplinary pediatric treatment team within the Pediatric Center of Behavioral Health. This role is responsible for the administration, coordination, and oversight of pediatric partial hospitalization psychiatric services serving children and adolescents. Operating within the organization’s management philosophy, the Clinical Services Manager ensures that pediatric patients receive high-quality, developmentally appropriate, and family-centered psychiatric care. The role collaborates closely with pediatric psychiatrists, therapists, nursing staff, educators, families, and community partners to support effective treatment delivery, continuity of care, and successful transitions between levels of service. This position requires expertise in pediatric behavioral health, partial hospitalization programming, and systems of care that support children, adolescents, and their families. The Clinical Services Manager must demonstrate excellent customer service and have enthusiasm about the program and the Pine Rest organization.

Principal Duties and Responsibilities:

• Oversees the daily operations of the Pediatric Partial Hospitalization Program to achieve quality improvement, productivity, and patient and family satisfaction goals.

• Provides direct leadership, clinical supervision, and professional development to multidisciplinary pediatric PHP staff.

• Responsible for hiring, performance management, and disciplinary actions, including termination, in accordance with organizational policy.

• Ensures pediatric partial hospitalization services align with best practices in child and adolescent psychiatric care and developmental standards.

• Develops and monitors program budgets, practicing fiscal stewardship and addressing variances as needed.

• Monitors staffing levels for pediatric PHP services five days per week, ensuring appropriate coverage and continuity of care.

• Initiates staffing plans to meet fluctuating census and acuity in a cost-effective manner.

• Ensures accurate and timely completion of payroll, documentation, and program requirements.

• Maintains knowledge of pediatric partial hospitalization standards, regulatory guidelines, and accreditation requirements.

• Ensures appropriate and accurate billing of pediatric partial hospitalization psychiatric services.

• Leads initiatives focused on family engagement, communication, and customer service within pediatric programs.

• Holds staff accountable for the execution of clinical, operational, and fiscal plans.

• Participates in organizational and pediatric-focused committees, contributing to program development and system-wide improvement initiatives.

• Demonstrates strong, positive leadership during periods of high acuity, change, or uncertainty within pediatric services.

• Clearly communicates expectations, outcomes, program updates, and policy changes to staff.

• Solicits and incorporates staff feedback to promote a positive work environment and high-quality pediatric care.

• Develops and implements strategic and operational plans specific to pediatric partial hospitalization services.

• Functions as a change leader by evaluating and improving pediatric PHP workflows, policies, and procedures.

• Establishes annual, quarterly, monthly, and weekly goals to support program effectiveness and growth.

• Plans and leads performance improvement initiatives, documenting goals, outcomes, and corrective actions.

• Develops and monitors procedures to support improved clinical and operational performance.

• Uses outcome measures and data to guide quality improvement and improve pediatric patient outcomes.

• Supports research initiatives related to pediatric psychiatric care, as applicable.

• Participates in marketing and outreach efforts for pediatric partial hospitalization services.

• Ensures staff training, pediatric competencies, and required certifications remain current and compliant.

• Monitors discipline-specific competencies to ensure safe, effective pediatric psychiatric treatment.

Supervisory Responsibilities:

• Supervises Multidisciplinary Pediatric Treatment Teams

What Does This Role Require?

• Bachelor’s Degree in Nursing or Master’s Degree in Social Work or Psychology with current licensure at most advanced level for that discipline.

• Approximately five years of progressively more responsible related work experience in the area assigned in order to gain full knowledge of related systems and management programs.

Benefits:

• Medical, dental, vision & life insurance plans

• 403(b) retirement match contribution by Pine Rest

• Generous PTO for full and part time employees

• Tuition assistance & loan forgiveness

• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.

• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice:

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

NOTICE: Successful completion of a drug screen prior to employment is also part of our background process.