Clinical Services Clerk - CHS (Cottonwood)

Under direct supervision, performs clerical duties for clinical services that include some or all of the following functional areas: medical reception, determining eligibility, appointment scheduling, specialty referrals, and medical records.

Spanish Speaking Preferred

* Checking patients in and out of the health center and collection of fees with reconciliation.
* Obtains eligibility, patient information, and insurance verification.
* Answers telephones, schedules appointments, and processes messages.
* Processing specialty referrals; and filing documents into the electronic health record.
* Performs other job-related duties as assigned.

Education:

High school diploma or equivalent.

Experience:

A minimum of one (1) year of general office experience, preferably in a medical office setting.

Additional Requirements:

Must possess a valid Arizona driver's license.Required Knowledge, Skills, and Abilities:

Knowledge of:

* Electronic practice management system, medical records management, and medical terminology.
* Business English, spelling, grammar, punctuation, and composition.
* Clerical office practices and procedures.
* Research techniques and report writing.
* Current Microsoft Office software.
* Filing and recordkeeping.

Skill in:

* Customer service.
* Communicating effectively verbally and in writing and communicating orally in a face-to-face setting and by telephone with public and employees.
* Establishing and maintaining effective working relationships with employees, other agencies, and the public.
* Organization and adherence to detail.

Ability to:

* Achieve a high level of competence with the electronic practice management and health record systems.
* Abide by all Yavapai County Policies and HIPAA guidelines.
* Participate in Quality Improvement Program
* Respond to community emergencies with a public health consequence according to YCCHS Emergency Response Plan.
* Develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, County officials, and the public.
* Keep management informed of key operating issues affecting the department.
* Remain current in knowledge required to perform assigned duties.
* Handle confidential matters and maintain discretion always.
* Act with courtesy, tact, and diplomacy.

Work Environment:

The work environment is associated with an office. The work area is adequately lighted, heated or cooled and ventilated.

Physical Requirements:

Ability to sit or stand for extended periods of time. Sufficient vision to read printed materials and a computer screen; hearing and speech ability to communicate effective in-person and telephonically. Capable of frequent repetitive movement of arms, fingers, and wrists. Ability to lift up to 30 pounds.

Additional Job Information:

FLSA: Non-Exempt

Grade: 1

Classification: Classified

Safety Sensitive: No