Clinical Services Supervisor-NWMRMC OPT/Woman's Clinic

Are you passionate about providing excellent patient care and making a difference in the lives of your community? Northwest Mississippi Regional Medical Center (NWMRMC) is seeking a dedicated and compassionate Clinical Services Supervisor to join our growing healthcare team.

The Clinical Services Supervisor is responsible for overseeing all Patient Service Representatives (PSRs) across multiple clinic locations to ensure exceptional patient service, efficient front-desk operations, and consistent implementation of procedures. This role includes onboarding, training, and ongoing support of staff in the use of Athenahealth (Athena) electronic health record (EHR) and practice management systems. The Clinical Services Supervisor plays a key role in maintaining workflow efficiency, ensuring policy compliance, and promoting a high standard of patient experience.   

About Us:

At Northwest Mississippi Regional Medical Center, we are committed to providing high quality, sustainable healthcare to the citizens of Northwest Mississippi. We believe in a collaborative work environment where each team member plays an integral role in promoting the health and well-being of our patients.

Why Join Us?

• Mission-Driven Work: Support a community-focused healthcare organization dedicated to improving lives.
• Professional Growth: Opportunities for training, development, and career advancement.
• Positive Work Environment: Join a team of passionate professionals in a supportive setting.

Key Responsibilities:

• Supervise, support, and schedule all Patient Service Representatives across clinic locations. 
• Serve as the point of contact for day-to-day PSR operational concerns, including performance, scheduling, and coverage. 
• Develop, implement, and lead training programs for PSRs, with a primary focus on Athena system use, check-in/check-out workflows, appointment scheduling, patient portal, and insurance verification. 
• Provide hands-on training and support for new hires and ongoing refresher training for existing staff. 
• Conduct regular audits of front-desk operations to ensure accuracy, efficiency, and compliance with clinic policies. 
• Work collaboratively with Practice Administrator to ensure consistent workflows and communication across all sites. 
• Monitor patient satisfaction and service metrics, identifying areas for improvement and leading initiatives to enhance the patient experience. 
• Assist with the development and maintenance of policies, procedures, and documentation related to front-office operations and Athena workflows. 
• Stay up to date on system updates, changes in clinic protocols, and insurance billing practices to ensure staff remains current. 
• Participate in hiring, onboarding, performance evaluations, and disciplinary actions for PSR staff. 
• Maintain a visible presence in clinic sites to foster a supportive, professional environment. 
• Other duties as assigned.

Qualifications:

• 2+ years of experience in a supervisory or lead role in a clinical or medical office setting. 
• Strong working knowledge of Athenahealth EHR and practice management system required. 
• Experience training staff in healthcare software systems. 
• Excellent interpersonal, communication, and leadership skills. 
• Ability to manage multiple locations and prioritize effectively. 
• Knowledge of medical office procedures, HIPAA regulations, and insurance processes. 
• Process improvement or workflow development experience 

What We Offer:

• Competitive salary and benefits package
• Health, Dental, and Vision Insurance
• Company Paid Basic Life/AD&D Insurance & Long-Term Disability Insurance
• Retirement plan options
• Generous personal time off (PTO) pay schedule
• Supportive, friendly work environment with opportunities for professional development and growth
• The opportunity to make a real impact in the lives of our patients

Be a Part of Something Bigger!

At NWMRMC, we believe in our mission to drive meaningful change in the communities we serve. If you're ready to apply your expertise in a role that truly makes a difference, don't wait-take the next step in your career today. We can't wait to welcome you to our team!

Northwest Mississippi Regional Medical Center (NWMRMC) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.