Clinical Site Manager

Job Title

Clinical Site Manager

Reports to

Senior Manager of Site Operations

Status

Full Time/Exempt 

Clinical Site Manager Position Summary

The Clinical Site Manager will work under the guidance of Chief Operating Officer, Director of Operations, Senior Manager of Site Operations, the Board and Leadership Council to oversee all aspects of the site. The Manager must demonstrate a commitment to “World Class Customer Service” and promote a positive work environment. The Clinical Site Manager will function as a working technologist when needed.

Clinical Site Manager Responsibilities

• Act as leader of campus making sure all problems are solved in a timely manner.
• Directly supervises employees.  
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  
• Maintains composure in difficult situations that may involve patients, radiologist, and co-workers.
• Able to trouble shoot and work on a solution under stressful situations.  
• Able to handle patients, providers and staff problems in a caring, professional way.  
• Prepares reports for guidance of management and communicates change and progress. 
• Maintain departmental day-to-day procedures 
• monitor and prioritizes work flow
• Will function as a working technologist when needed. 
• Will serve as a role model for all staff.
• Working knowledge of OSHA and HIPAA. 
• Supervise radiology staff and give clinical direction.
• Understand all aspects of sites maintenance team, security and overall office functionality. 
• Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Must make sure all proper documentation is completed for HR, patient files and employee files. 
• May need to interview patient and staff to explain and resolve issues.
• Ensure adherence to departmental policies and procedures.
• Implements changes in work procedures to improve efficiency
• Handles staff errors and patient complaints.
• Responsible for communicating changes to all staff. 
• Assisting all departments with questions pertaining to SMIL.
• Must be flexible to work at multiple locations, Must be flexible to work varied shifts.
• Demonstrates commitment to “World Class Customer Service” and positive work environment.
• Other duties may be assigned.

Clinical Site Manager Specific Job Knowledge, Skill, and Ability

To perform the job successfully, an individual should demonstrate the following competencies:   

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with emotional topics. Reacts well under pressure.
•  Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality. Applies feedback to improve performance. Meets productivity standards; Completes work in timely manner. Strives to increase productivity. Works quickly.
• Customer Service - Manages difficult or emotional customer and staff situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Teamwork - Exhibits objectivity and openness to others' views; Approaches others in a tactful manner; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and; Inspires and motivates others to perform well; Supports everyone's efforts to succeed. Delegates work assignments; Provides recognition for results. Treats others with respect. Accepts responsibility for own actions; Follows through on commitments.
• Leadership - Exhibits confidence in self and others; Takes responsibility for subordinates' activities; Effectively influences actions and opinions of others; Accepts feedback from others; Listens and gets clarification; Responds well to questions; Participates in meetings. Communicates changes effectively, Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions. Continually works to improve supervisory skills
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
•  Dependability - Follows instructions, responds to management direction; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. 

  Among the many benefits of a career with Southwest Medical Imaging, are the following:

• Medical, Dental & Vision Coverage
• Health Savings Accounts (HSA-available if enrolled in a high deductible plan)
• Flexible Spending Accounts (FSA)
• Dependent Care Reimbursement Accounts (DCRA)
• Employee Assistance Program (EAP available if enrolled in Health plan)
• 401(k) retirement plan
• Paid Time Off (PTO)
• Company Paid Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short Disability 
• Company Paid Long-Term Disability
• Pet Discount Program
• 6 paid Company Holidays 
• Floating Holiday, Jury Duty & Bereavement Leave
• Tuition Reimbursement
• Competitive Salary
• Leadership Mentoring Opportunities

Education, Experience, Certificates, Licenses, Registrations

• Required Bachelor's degree (B.A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Preferred current license as a Radiological Technologist from the American Registry of Radiologic Technology (ARRT)
• CPR certified

Physical Requirements

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel, reach with hands and arms and talk or hear. The employee is frequently required to stand and walk. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.