Clinical Success Consultant

RapidAI is the global leader in using AI to combat life-threatening vascular and neurovascular conditions. RapidAI is empowering physicians to make faster decisions for better patient outcomes, leading the next evolution of clinical decision-making and patient workflow. Based on intelligence gained from over 10 million scans in more than 2,000 hospitals in over 60 countries, the Rapid® platform transforms care coordination, offering care teams a level of patient visibility never before possible. RapidAI – where AI meets patient care.

Are you passionate about driving customer success in healthcare? As a Customer Success Consultant, you'll empower hospital teams by guiding them through seamless onboarding and product launches, ensuring they maximize the benefits of our Rapid software platform. You'll be the key point of contact, providing expert training, support, and workflow optimization. By proactively analyzing data, you'll identify opportunities for improvement and collaborate with the sales team to secure renewals and drive growth. If you're ready to make a tangible impact, this role offers the perfect opportunity.

We're looking for candidates in Northern California or in the Pacific Northwest states.

• Support all internal users and external customers with product training, knowledge, and expertise in disease specific program and care milestones.
• Guide hospital customers through onboarding and launch processes, including but not limited to Rapid mobile, web app, Insights, and new products, ensuring a seamless transition to the Rapid software platform.
• Establish and maintain strong relationships with key hospital stakeholders, acting as main point of contact for inquiries and product support
• Design and develop end-to-end workflows for disease specific content.   
• Track AHA guidelines, industry standards and trends related to disease specific workflows.
• Proactively monitor and analyze hospital usage, Rapid mobile adoption and workflow data to identify potential issues and opportunities for optimization.
• Collect, analyze, and communicate top customer product adoption issues/competency gaps and design interventions
• Use data analytics for territory analysis to create and present Quarterly Business Reviews (QBRs) with customers.
• Cultivate client success stories and testimonials by showcasing the positive impact of the Rapid solution.
•  Work closely with the sales team to ensure timely renewals and identify opportunities for upselling or cross-selling.
• This position does not have direct reports.
• Perform any other related activities assigned by the reporting manager.
• Travel: At least 25% travel is required.

• BS/MS in Nursing
• 3+ years disease-specific leadership or experience in hospital customer success function
• Neurovascular leadership strongly preferably stroke program coordinator, manager 
• 5 years of disease-specific  acute clinical care experience with at least one of the following:  Stroke/PE/STEMI/emergency department leadership
• Previous clinical experience in medical device/SaaS industry a bonus
• Advanced disease-specific certification: SCRN/CCRN strongly preferred
• Proficient in MS Office a must: PowerPoint , Excel, Word.
• Ability to aggregate and analyze data for decision-making and presentations
• Exceptional customer-facing and presentation skills
• Ability to navigate ambiguity
• Excellent interpersonal skills
• Ability to manage multiple projects at once seamlessly
• Willingness to be flexible/adapt to changing work environments
• Ability to work in a team-oriented environment
• “Hands-on,” likes to dive deep and solve problems, detailed-oriented
• Willingness to work with new tools and  technology

• RapidAI pays 100% for employee coverage & 75% for your dependent coverage for medical, dental & vision premiums.
• Medical Benefits – We offer a range of policies through TriNet 
• Life Insurance/AD&D is 1X times your annual salary
• We pay 100% for Short and Long Term Disability.
• Healthcare and Dependent care flexible spending accounts are available
• A 401k plan is offered through Empower
• RapidAI provides $100 a month for internet/cell/phone services.

• We have 11 company paid holidays!
• RapidAI has a flexible vacation policy.  We urge employees to take vacation! Vacation allows employees to renew, reinvigorate, and rejuvenate.

• Equity - Stock Options
• Incentive Compensation
• And most importantly - You are joining an awesome team!

Compensation - The salary range target for the role described in this job description is $110,000 - $120,000. Final offer amounts depend on multiple factors including but not limited to candidate experience and expertise, geographic location, compensation/equity mix, and market data. This position may also be eligible for additional incentives such as equity awards, short-term incentives, or sales compensation.

RapidAI is committed to creating an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please review our CPRA policies here.

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