Clinical Supervisor

At PAK Pediatrics, we are dedicated to delivering exceptional, patient-centered care to children and families in our community. Our team combines clinical excellence with genuine compassion to create a supportive and welcoming environment for every child we serve.

POSITION SUMMARY

 The Clinical Supervisor leads and oversees the patient care for multi-sites of the Practice by  clinically and professionally setting the standard, by coordinating the multidisciplinary care of  patients and by managing workflows.   

ESSENTIAL RESPONSIBILITIES:  To perform this job, an individual must perform each  essential function satisfactorily with or without a reasonable accommodation. 

 Supervision

•  Provide strategic as well as day-to-day management over clinical patient experience  including patient flow, procedures to improve clinic efficiency, and management of team  schedules, etc.  
•  Collaborate and coordinate with the Patient Access team to ensure seamless operations.  
•  Facilitate communication with the Clinical team and Providers to provide a family friendly  experience.  
•  Resolve clinical concerns from parents/guardians with empathy and professionalism. 
•  Take an active part in the delivery of care. 
• Ensure that appropriate, accurate and concise records are maintained at all times (including  patient records, mandatory staff training records, planned/unplanned leave, etc.)  
•  Respond promptly to comments, complaints or issues raised by patients or families,  escalating to Practice Manages as appropriate.  
•  Assist with the implementation of evidence-based standards and guidelines for practice;  participate in developing, implementing, and regularly revising the Safety/OSHA  standards.  
•  Oversight over multiple locations to maintain and manage inventory of all clinical supplies  and vaccines (state and private).  
•   Manage and maintain clinical budget understanding inventory and clinical supply costs as  well as personnel costs (i.e., overtime, staffing, etc.)  
•  Responsible to monitor clinical workflow, policies and procedures to ensure compliance  and address any variances for improvement / training opportunities.   
•  Keep up to date with changing policies, practices, and innovations within clinical and  pediatrics, and contribute to, and be supportive of, on-going professional and service  developments at the Practice. 
•  Provide a high level of professional and clinical leadership, demonstrating clinical  competence and expertise in pediatric care, display a sound knowledge of symptom  management at all times. 
•  Be familiar with, and ensure all clinical staff is familiar with, and adhere to Practice  policies/procedures and guidelines; provide coaching / training as appropriate.   
•  Oversee the VFC (Vaccine for Children) program, including but not limited to; ordering of  vaccines, appropriate storage and handling of vaccines, accurate documentation of  inventory in EHR, reporting, and ensuring staff is appropriately trained.  
•  Oversees the functions of the lab including but not limited to; phlebotomy practices,  equipment quality checks, and sterilization to ensure efficient and safe patient care  practices.  
•  Maintain a high standard of work performance, attendance, appearance, and punctuality.   

 Other Responsibilities  

• Ensure compliance with legal and professional requirements in clinical practice and  documentation 
•  Maintain strict confidentiality; adheres to all HIPAA guidelines/regulations.
• Adhere and exemplify safe work practices according to OSHA and Practice policies,  practices, and procedures.  
• Demonstrate dedication to the mission, vision, values, and goals of the organization. 
• Regular and reliable attendance including attending monthly staff meetings. 
•  Perform other duties as assigned 

Requirement 

• Medical Assistant Certification, LPN or Compatible Clinical Credential 
• At least 5 years of experience in a pediatric or ambulatory care setting 
• At least 2 years of lead, supervisory , or team leadership experience