The Clinical Supervisor and Manager plays a crucial role in the support and oversight of both pre-licensed and licensed therapists, ultimately ensuring that all clinics achieve Ellie’s mission of “compassionately transforming the culture of mental health by delivering creative solutions that make wellness accessible in every community.”
Reporting & Supervision
- Reports to Clinic Director
- Participates in regular supervision/check-ins with the Clinic Director, the frequency of which is subject to change based on the needs of the clinic, the therapists, and the supervisor; weekly meetings with Clinic Director and Owner (as deemed appropriate)
- Direct reports include 10-15 therapists
- Maintains total oversight of up to 7 pre-licensed therapists and provides support to additional fully licensed therapists
Tasks & Responsibilities
Therapy Services
- Provides therapy services for 16-18 clients each week; must schedule at least 20 clients each week to account for cancellations
- Maintains client electronic health record – completes progress notes, records cancellations, conducts evaluation of therapy progress, updates record to reflect discharge, etc.
- Ensures the collection of payments at the time of therapy service
Hiring and Onboarding of Therapists
- Hiring and Onboarding is facilitated by the Operations Manager; however, the Clinical Supervisor will review the credentials/experience of prospective therapist candidates and will conduct the second interview
- Makes recommendations for hiring; communicates to the Operations Manager which candidates should receive an offer letter
- The Operations Manager will maintain communication with new hires and guide them through the onboarding process; however, the Clinical Supervisor is responsible for any clinical or client-related needs/questions and for setting up the Ellie Match and client scheduling with new hires
- Work with Operations Manager to manage therapist’s role in building and maintaining client caseload
Clinical Supervision and Staff Management
- Conduct weekly outreach to prospective new clients from the Ellie Call List; schedule clients with open therapists and communicate with therapists about prospective clients; complete weekly Call List Report for Clinic Director
- Proactively identifies clinician performance barriers and actively troubleshoots issues
- Provides mentoring, coaching, and teaching to clinicians as needed to ensure effective and quality therapy services
- Maintains a solid understanding of all clinical metric reports and reviews metrics at least once per month with licensed therapists and two times per month with pre-licensed therapists
- Works with direct reports to ensure ongoing training for all clinicians in areas including, but not limited to: EHR system, clinical compliance, caseload management, client care, professional boundaries, clinical documentation, payment collection, and productivity goals
- Leads weekly team meetings/case consultations
- Available to therapists for emergencies whenever therapists are working
- Conducts direct reports’ annual Performance Reviews; renews supervision plans annually at time of Performance Reviews
- Reviews and signs documentation of pre-licensed providers (i.e., progress notes, treatment plans, diagnostic assessments, discharge summaries, etc.) every week; therapists must have all documentation for the week entered by Sunday evening at 8:00 pm
- Conducts chart audits (review a sampling of progress notes, treatment plans, diagnostic assessments, discharge summaries, etc.) monthly for fully licensed therapists to ensure quality therapeutic services; therapists must have all documentation for the week entered by Sunday evening at 8:00 pm
- Provides clinical oversight to clinic’s employees congruent with state regulations and Ellie policies; has weekly supervision with pre-licensed therapists and monthly supervision with fully licensed therapists
- Analyzes therapists’ performance metrics and reviews them during supervision, making recommendations for change as needed
- Oversees the scheduling of office space for therapists, maintaining a master calendar of therapist per office per day/time on SharePoint
- Serves as the direct contact for clients when clients are providing information/complaints/praise about a therapist or if they have questions that the therapist is unable to answer; may be escalated to the Clinic Director if additional support is needed
- Reserves 10-15 hours per week (2-3 hours per day) for clinical supervision and staff management activities – including supervision sessions, chart reviews/audits, signing documentation, case reviews and other meetings, answering emails pertaining to supervisees or other administrative needs, performance metric analysis, etc.
Required Skills & Abilities
- Master’s Degree or higher; education in mental health discipline
- Independently licensed with a Maryland-issued clinical practice license
- Board approved licensure supervisor
- 5+ years of experience in a mental health clinic setting
- Strong problem-solving and administrative skill sets
- Excellent communication and organizational skills
- Excellent time management skills with a proven ability to meet deadlines
- Ability to function well in a high-paced and changing environment
- Passion for making quality and meaningful mental health and wellness services accessible for all
Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.
Don’t meet EVERY requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…) If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!
Employee Experience
We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!
Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.
We have created a culture that reminds us that our employees are our leaders!
Company Structure
Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.”
Feeling blah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.
In short, we’re just people helping people. Wanna join the herd?
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