Clinical Supervisor, Front Door Triage

Description

SCHEDULE: 40 hours, Monday - Friday, 9:00 a.m. – 5:30 p.m., may include nights, early mornings, and weekends as needed. This position is essential.

Pay, starting at $77,418/year Depending on Experience

This position carries a retention bonus of $5000.00, payable at 30 days for $1000.00, and at 6 and 12 months at $2000.00 each.

LOCATION: 444 Harrison Ave, Boston, MA, 363 Albany St, Boston MA, and 170 Morton St, Jamaica Plain, MA; this position works on site and is not eligible for fully remote work.

JOB DESCRIPTION:

The Triage Clinical Supervisor (TCS) will work within Pine Street Inn’s (PSI) Triage Program to provide supervision to Triage staff including Triage Clinicians and Interns. The TCS will work as a part of the Triage Clinical Team - mirroring best practices - as they assess new guest entering the shelter, providing crisis Intervention and offering therapeutic support. The TCS will play a vital role supporting clinicians as they work with individuals whose mental illness, substance use or trauma history present additional barriers to their housing. The TCS will oversee clinical staff as they conduct bio-psych-social assessments of guests who have expressed or demonstrated mental health need. The TCS will work with clinicians to develop a Safe Placement and Stability plan with a goal for diverting individuals to appropriate community placements and resources. Triage Clinical Team will participate in warm hand offs to internal and external providers for continued work toward permanent housing. The Triage Clinical Team will work closely with internal project teams as well as external partners. The TCS will work closely with the Triage Associate Director and leadership. The TCS will work with local hospitals and care facilities to educate on the appropriate use of our shelters and will provide advocacy for guests. The TCS will work to coordinate appropriate discharge plans for guests leaving hospitals and who are reentering the community from incarceration with a clear focus on upstream services, which avoid unnecessary reliance on emergency shelter. The TCS will work within a best practice framework of Harm Reduction, Motivational Interviewing and Trauma-Informed Care and, whenever possible, will provide support toward family reunification and mitigating barriers to securing alternative options for safe housing

Requirements

REQUIREMENTS:

• Master’s Degree in Social Work or related field & LICSW or LMHC
• A valid Massachusetts Driver’s License in good standing Minimum of three (3) years of supervisory experience overseeing the work of licensed and/or credentialed mental health professionals.
• Experienced in conducting clinical assessments and referral, individual and group treatment to adults with mental illness and addictive disorders
• Extensive knowledge, understanding and application of Motivational Interviewing, Trauma-Informed Care and Stage of Care work
• Experience with building teams, creating and implementing treatment plan processes
• Knowledge of and strong commitment to harm reduction philosophy, principles and practices
• Training and successful application of Crisis Intervention and stabilization
• Awareness of and commitment to self-care strategies, practices and support
• Ability to consult about psychiatric issues with professional and non-professional staff Strong computer skills including familiarity with management information systems or database programs
• Significant knowledge of and experience treating individuals with trauma, addictions, co-occurring disorders, mental illness and homelessness
• Experience working as a team that encourages individual strengths/problem solving while fulfilling department goals.
• Ability to respond quickly to crisis
• Ability to access public transportation
• Ability to access different building locations and program sites
• Ability to sit for long periods of time and use computer, calculator, fax, copier and other office equipment
• Strong professional, organization and interpersonal communication skills, including the ability to engage very vulnerable and disenfranchised individuals and the people who care for them
• Positive and supportive attitude, including the ability to see, elicit, acknowledge and appreciate the strengths, intentions, skills, wisdom, values, commitments and resilience of direct-care staff
• Empathy, creativity and compassion in holding the complexities of the many and competing needs, demands and expectations that direct-care staff face in their work
• Excellent self-care and personal modeling of active self-care practice
• Ability to model teamwork, dialogue, empowerment, healthy boundaries, time management and other supportive skills
• Ability to work collaboratively as a member of cross-functional teams
• Ability to function under pressure in a fast-paced human service environment
• Ability to prioritize and manage different roles and tasks, with attention to deadlines
• Must have highly developed professional ethics to maintain appropriate boundaries and sets limits fairly and consistently
• Ability to work independently and as a part of a team

PREFERRED:

• Experience working in a hospital or trauma center
• Experience in Triage and or diversion
• Experience working with chronically homeless, medically vulnerable individuals, with tri-morbidities (mental illness, substance abuse, medically compromised)
• Knowledge and professional alignment with Housing First philosophy
• Expertise in Trauma-Informed Care, including the impact on direct-care staff (i.e. secondary traumatic stress, vicarious traumatization)
• Bilingual in Spanish and English
• Familiarity with the Massachusetts public and private mental health systems