Clinical Supervisor- General Surgery Clinic

Clinic Office Lead

Job Summary / Job Purpose 

Under general supervision, the Office Lead will provide administrative and clerical support for clinic operations; coordinate clinic functions and special projects, learning all aspects of clinic operations. II. Key Responsibilities 

•  Manage clinic staff on day-to-day operation. 
•  Assist in identifying and providing guidance in resolving operational issues. 
•  Efficiently direct patient flow throughout the clinic. 
•  Coordinate general front office activities including but not limited to; registration, TOS collections, verification of benefits, appointment scheduling, daily billing, daily reconciliations, and other related duties. 
•  Assist the Practice Manager to ensure appropriate staffing coverage at all times. 
•  Assist the Practice Manager with the new hire or reoccurring training processes. 
•  Assist the Practice Manager to facilitate training of new hires and other training initiatives. • Provide direction and support to clinical staff as requested. 
•  Perform other duties as assigned. III. CHI Core Expectations At CHI, we expect all our employees to live the values of Reverence, Integrity, Compassion and Excellence at work by: • Honoring and caring for the dignity of all persons in mind, body, and spirit 
•  Ensuring the highest quality of care for those we serve 
•  Working together as a team to achieve our goals 
•  Improving continuously by listening, and asking for and responding to feedback 
•  Seeking new and better ways to meet the needs of those we serve 
•  Using our resources wisely 
•  Understanding how each of our roles contributes to the success of CHI. IV. Core Job Competencies Core CHI Behaviors: The following behaviors have been identified as critical to all staff roles at CHI: 
•  Teamwork Orientation: works cooperatively & collaboratively with others toward the accomplishment of shared goals. 
•  Service Orientation: desire to serve and focus one’s efforts on discovering and meeting the needs of internal and external customers. 
•  Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results. 
•  Learning and Growth: has a commitment to continuous professional and organizational learning 

 Communication:

Practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect. Role-Specific Behaviors: these additional behaviors are necessary in the role: 

•  Ability to perform multiple tasks in one setting. 
•  Ability to work both independently and as a team. 
•  Ability to effectively verbal and written communication skills to staff, patients, vendors and other contacts. 
•  Demonstrate positive professional customer service in all patient, staff, and visitor contacts. • Demonstrate the skill of patient confidentiality while handling all patient personal health information and records. 
•  Demonstrate working knowledge of health care administration concepts. 
•  Demonstrate proficiency in Microsoft Office software. 
•  Possess a strong work ethic and a high level of professionalism. 
•  A team player who handles multiple projects simultaneously in a fast paced environment.

Skills, Knowledge or Abilities critical to this role: 

•  Language Ability: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general public. 
•  Math Ability: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 
•  Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
•  Computer Skills: Must be proficient with the Microsoft Office Suite, Internet navigation, database management, desktop publishing, spreadsheet, and graphic presentation packages. 

 Job Requirements / Qualifications

Education / Accreditation / Licensure (required & preferred): 

                    • High school diploma or equivalent required. b. Experience (required and preferred): 

                    • 2 years related experience in a front or back office clinic setting required. VI. Disclaimers 

      • This job description reflects CHI’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. 

•  Critical features of this job are listed above. They may be subject to change at any time due to reasonable accommodation or other reasons.