Clinical Supervisor, Outpatient Program

New Oakland Family Centers provides comprehensive mental health care for individuals of all ages and families across the state of Michigan in outpatient, partial hospital and crisis care settings. The mission of New Oakland Family Centers is to provide psychiatric treatment, therapeutic counseling and educational services of the highest quality to individuals and families by offering consistent and passionate support, being responsive to their needs and treating them with the utmost respect through active involvement in our communities.

Location: Warren

Schedule: Monday-Friday 8:00 am – 4:30 pm or another full-time equivalent as determined by Director or Supervisor.

Reports To: Clinical Director / Associate Clinical Director

Compensation: Salaried Employee. Commensurate with experience. Sign on bonuses available for qualified candidates.

Position Summary:

Provides oversight of activities in conjunction with applicable Director and/ or Associate Director to Outpatient Programing as well as FACE to FACE PHP services. Provides oversight and supervision of clinical and administrative staff in assigned location. This position will require working as part of a multi-disciplinary team to provide the highest quality of care to consumers. 

Desired Skills:  

• Ability to multi-task; use of time management, and project management skills. 

• Ability to maintain a broad view of organizational goals. 

• Excellent written and verbal communication. 

• Excellent clinical skills which can be utilized in various settings. 

• Ability to identify conflict and manage resolutions. 

• Ability to utilize critical thinking during crisis situations. 

• Ability to manage teammates to achieve organizational goals. 

Essential Duties / Functions: 

• Provides direct care related to individual, admission, family, group, and other services to consumers in the Outpatient Program in accordance with professional standards and policies/procedures of the facility. 

• Serves as dedicated mentor to incoming OP staff at assigned location(s) and supports the onboarding process of new staff after start. 

• Assists in daily OP management tasks as directed and in conjunction with site Director and Associate Director  

• Develop and/or follow treatment plans using a person-centered process. 

• Complete discharge planning and coordination of care as required. 

• Complete documentation as required by the clinic’s policies/procedures. 

• Ability to provide leadership and supervision to administrative and clinical staff. 

• Proven experience and demonstrated ability within New Oakland Family Centers’ scope of clinical services. 

• Understanding of the Agency’s mission and culture and the ability to maintain appropriate boundaries with staff and consumers in all circumstances. 

• Experience and confidence identifying and implementing best practices and Agency policy and procedure. 

• Experience working in crisis settings with individuals and families. 

• Actively participate as a positive member of the clinic environment and assist with other departmental functions (HR, billing, quality, etc.) 

• Program development, evaluation, solid organizational skills, and public speaking abilities. 

• Experience with Medicare/Medicaid/Private/3rd Party/PCE and other types of consumer billings 

• Proficiency in computer skills, especially using Outlook, Word, Excel and customized databases. 

• Strong inter-personal skills and the ability to relate well with persons from a variety socioeconomic and cultural groups. 

• Fulfillment of all initial and ongoing training requirements. 

• Strong written and oral communication skills as well as proficiency with computers and related programs. 

• Ability to work flexible hours. 

• Carry out other duties as assigned. 

Working Conditions:

• Employees are expected to maintain a professional appearance in alignment with the Employee Handbook and be prepared for active engagement with consumers.
• This role requires extended periods of remaining in a stationary position during HIPAA-compliant telehealth and in-person sessions and requires the ability to perform physical activities such as bending and reaching. Reasonable accommodations can be provided to enable individuals with disabilities to perform these essential functions as needed.
• The position involves prolonged active listening and verbal communication.
• Proficiency in using computers, phones, and office equipment for documentation and telehealth purposes is necessary. This includes but is not limited to Office 365 and Electronic Medical Record systems.
• The role may require moving within the office or traveling between locations to fulfill job responsibilities. Reasonable accommodation will be considered based on individual needs.
• Must have the ability to work flexible hours, including evenings and weekends as needed.

• Master’s degree in social work, counseling, or psychology.
• Active full clinical licensure highly preferred (LMSW, LPC or LLP) in the State of Michigan and continued satisfactory standings with the appropriate board and insurance entities. ) Limited licensure (LLMSW or LLC) with significant mental health experience may be considered.
• 1-3 years of progressively responsible clinical experience required.
• Expertise in collaborating with New Oakland clinical staff in a team capacity is highly preferred.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development