Clinical Support Coordinator

GENERAL DESCRIPTION:

The Clinical Support Coordinator is responsible for the efficient and safe clinical staff performance in the medical practice. Responsible for leading/coaching staff in conjunction with the providers and the Pediatric Clinical Coordinator. Maintains the clinical area including supplies, equipment needed to provide patient care.

DUTIES AND RESPONSIBILITIES:

• Implements CHC’s mission statement and practice expectations in the delivery of patient care.
• Maintains nursing schedule to meet practice needs and budget limitations in the absence of Pediatric Practice Clinical Coordinator.
• Assists with clinical duties as needed.
• Ensures timely and efficient patient flow.
• Collaborates with providers and nurses to identify needs and solutions to problems that may occur within the practice.
• Promotes quality clinical staff practice by interpreting and applying CHC policy and procedures for safety, quality improvement, personnel and corporate practice.
• Ensures a safe, clean and efficient clinical area. 
• Maintains adequate clinical supplies and functioning equipment.
• Delegates office duties to individual staff members.
• Establishes and maintains working relationships with external agencies such as DHEC, school districts etc.
• Assists in community health promotion/disease prevention efforts.
• Assists with clinical educational needs of staff and develops resources to meet them.
• Assists with holding monthly clinical staff meetings. Communicates by email as needed for informational needs or when staff meetings are not possible.
• Assists with assigning preceptors for student nurses and monitors their performance.
• Assists with precepts or delegates responsibilities for orientation of new staff. 
• Promotes excellent clinical staff performance through mentoring and counseling.
• Collaborates with Pediatrics Practice Clinical Coordinator on evaluation of clinical staff performance. 
• Assists with documenting staff performance using CHC evaluation forms and disciplinary guidelines.
• Coordinates with Pediatric Clinical Coordinator interventions that will support and meet identified performance issues with individual staff.
• Coordinates with Pediatric Practice Clinical Coordinator to promote positive teamwork that will result in excellent patient care.
• Coordinates with the Laboratory Coordinator to maintain laboratory supplies, implement lab procedures and meet CLIA standards of care.
• Assists Beckman Mental Health personnel to ensure smooth transition and coordination of patients’ mental health care.

REPORTING RELATIONSHIPS:

Responsible to:

• Directly supervised by Nurse Manager

Workers supervised:

• Manages clinical support staff when Nurse Manager is out

Interrelationships:

• Works in cooperation with the all staff, patients, and external agencies

This job description is not designed to cover or contain an exhaustive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REQUIREMENTS: All employees of Carolina Health Centers, Inc. are expected to perform the duties of their job and behave in a manner consistent with the Corporate Philosophy which supports the values of: honesty, integrity, openness, the pursuit of individual and collective excellence, and unwavering mutual respect and appreciation.

In addition, this position requires:

• Education:
• Graduate of accredited RN or LPN nursing program
• Work Experience:
• Minimum of 2 years medical office practice
• Licensure and Certification:
• SC Registered Nurse or Licensed Practical Nurse
• Current BLS
• Skills:
• Excellent verbal and written communication skills
• Demonstrated leadership skills 
• Comprehensive knowledge of clinical skills and nursing procedures
• Current computer skills
• Ability to establish and promote positive interpersonal relationships
• Excellent organizational skills
• Knowledge of state nursing practice guidelines
• Able to establish and maintain effective working relationships
• Knowledge of HIPAA and ability to maintain confidentiality
• Able to manage self and environment calmly and appropriately in stressful situations
• Must exhibit leadership capabilities
• Must have valid driver’s license and safe driving record
• Must be able to work overtime and flexible hours as needed
• Physical Abilities:
• Stand for extended periods of time
• Able to push, pull and reach, sit, stoop and stretch
• Have full range of body motion
• Have the hand-eye coordination and manual dexterity needed to operate a computer, telephone, copier, and medical equipment
• Required to talk and hear
• Vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Work Environment:
• This position involves exposure to customer/patient elements. This job also operates in a professional office environment. This role routinely uses standard Office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machine