Clinical Support Lead

The Clinical Support Lead is a full-time, 40 hours a week, hourly position. This person will be responsible for upholding the standards of the company, setting the example for all other Medical Assistants and Medical Scribes. They will ensure that team members in these locations have access to support and are given the skills to be successful in their roles. This position is still an active Medical Assistant/Medical Scribe role with designated time for administrative tasks.

We are looking to add two Clinical Support Leads. The clinic locations for this position are:

• The Ear, Nose, Throat & Plastic Surgery Associates in Altamonte Springs
• The Ear, Nose, Throat & Plastic Surgery Associates in Winter Garden

• Works as a medical assistant or scribe while performing job duties outlined during downtime or chart shifts

• Reports directly to Director of Operations.

• Ensures all clinical checklists, policies and procedures are adhered to and carried out by medical assistant and scribe team.

• Assist in performing clinical training for new and established employees to maintain all skills ensuring the highest level of patient quality care and satisfaction.

• Identifies office workflow improvement opportunities and coordinates Director of Operations.

• Provides necessary coverage as needed and may be required to rotate between locations to ensure proper staffing for delivering excellent patient care.

• Demonstrates the ability to effectively communicate through written communication and verbally with team members to ensure execution of our company values of Access, Integrity, Quality, Teamwork and Accountability.

• Serves as clinical liaison to all departments as needed.

• Act as a Modernizing Medicine super-user. Assist to troubleshoot EMR issues.

• Performs quality assurance duties such as chart audits or checking completion of task list.

• Assists clinical staff and front desk with patient flow, assuring each shift gets started in a timely manner.

• Sets the example for the clinic and creates a positive work environment and culture that upholds company values.

• Upholds professional standards at all times.

• Ensures all duties cleaning, instrument maintenance, and daily, weekly, and monthly checklist are completed by the clinical staff.

• Ensures clinical staff adhere to all the OSHA regulations and standards, follows universal precautions, safety measures and uses proper body mechanics in performance of job.

• Provides feedback to Director of Operations for completion of yearly performance reviews for each team member.

• Learns and understands the clinical procedures performed by various providers.

• Understands the ordering of supplies and equipment repair and preventative maintenance schedule.

• All other duties as assigned.

• 1 year or more Medical Assistant and/or Medical Scribe experience
• Has proven follow through work assignments
• Must have excellent written and verbal communication skills
• Must be willing to travel to other clinic locations as needed