Clinical Support Operations Manager

 Why Choose VRCCO?

VRCCO is recognized as a leader in advanced pet care, offering a diverse range of specialty and emergency services designed to meet the needs of our community. We currently provide dermatology, internal medicine, medical oncology, surgery, ophthalmology, neurology, physical rehabilitation, urgent care, and emergency services. To improve the experience for our patients and help support our amazing team, we have created a purpose-built veterinary hospital campus, with a 26,000 sq. ft. facility to serve our community. As we work together to prioritize the well-being of our patient guests, we are equally dedicated to our heroes (employees). We invest in competitive compensation and comprehensive benefits to support your health and well-being, both now and in the future.

 We are the only organization with Vet Cadets Childcare located at our flagship location and only a short drive from our Urgent Care facility. VRCCO has been Great Place To Work Certified since 2021. Come see the difference for yourself and be a part of our team. With abundant opportunities for continuing education and career advancement, you can develop a long and successful career with us. 

The Clinical Support Operations Manager builds, improves, and sustains the daily operating system for the clinical support teams at Veterinary Referral Center of Central Oregon (VRCCO). This role drives operational organization, leadership infrastructure, staffing coordination, and accountability routines to ensure high-volume clinical teams work seamlessly across departments.

This is a non-medical leadership role focused entirely on management infrastructure; a veterinary technician credential is not required.

Key Responsibilities

• Daily Operating Rhythm: Own, structure, and optimize the daily floor workflows, department huddles, and handoff routines to reduce friction and eliminate operational bottlenecks.
• Supervisor Support: Provide management infrastructure and data to Clinical Supervisors, stripping away their administrative burdens so they can focus on clinical quality and technical mentorship.
• Leadership Development: Identify and mentor high-potential frontline staff to cultivate future leads and assistant managers.

Qualifications:

Required:

• Proven leadership managing frontline, hourly, shift-based, or service-oriented teams in high-volume environments 
• Demonstrated experience building scheduling models, structuring daily team workflows, and leading process improvement initiatives.
• Strong people management skills, including coaching, professional documentation, accountability, and conflict resolution.
• High emotional intelligence, exceptional organizational follow-through, and calmness under operational pressure.
• Ability to lead through influence and earn trust with highly credentialed, technical experts.

Preferred:

• Experience managing multi-shift or multi-department teams in a clinical, veterinary, urgent care, or medical setting.
• Experience coordinating onboarding programs, training matrices, or staff competency systems.

Benefits Highlights

• Medical: Multiple plan options with 70% coverage
• Dental/Vision: Multiple plan options with 50% coverage
• Profit sharing available for all heroes (employees)
• Tenure bonuses
• Savings: 401K matching program
• Stipends for continuing education

Education & Experience:

• Minimum education requirement: high school diploma or equivalent
• Preferred: hands-on experience working in veterinary general practice or veterinary multi-specialty hospital.

Ready to Make a Difference?

If you are passionate about veterinary care and are excited to grow alongside a team of like-minded individuals, we would love to hear from you! Apply today and become part of the Veterinary Referral Center of Central Oregon family—where we go beyond expectations, every day!

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