Clinical Support Specialist

Must be a Florida resident to apply. 

Training is in clinic at our Tampa location for about 4-6 weeks.

What Are We Looking For?

Defy is looking for a Patient Care Coordinator to add to our growing team. The Medical Assistant Team plays a pivotal role in the patient care plan. Through patience, integrity, communication, and understanding a Medical Administrator will guide our patients to feeling better and improving their lives. A Medical Administrator at Defy is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, communication, and critical thinking are pillars for a Medical Administrator. Patient care is the key element to being successful in this role.

Responsibilities

• Processing orders
  


• Phone triage patients throughout the country via telemedicine


• Walking patients through administering injections to themselves 


• Take incoming calls in med staff queue


• Complete letter of medical necessities, travel letters


• Communicating via email/phone with providers, patients, and staff


• Assist patients with ordering products


• Sending C/O through Med portal


• Explaining treatment procedures to patients and providing follow up education


• Handle high volume outbound and inbound calls


• Multitasking skills through EMR, Med queue, and other systems


• Phone and email etiquette
  

Qualifications

• Proficient in medical terminology


• 1 + years' experience in healthcare setting required


• Associate degree preferred but not required


• Pharmaceutical experience encouraged


• 1+ years of experience in a Healthcare setting


• Excellent interpersonal and communication skills via email and verbal


• Proficient in computer skills (Outlook/Microsoft) and EMR systems


• Multitasking and system navigation skills


• Coachable and a team player

Shifts Available

• Monday-Friday 12:15pm-9pm (4 shifts available)


• Monday-Friday 11:30am-8:15pm


• Monday-Friday 10:30am-7:15pm
  

Compensation: $18.50/hr (not negotiable)

Benefits

• PTO
  


• Paid Holidays
  


• Medical
  

• Dental
  


• Health insurance


• Employee Discount on services     
  


• *Benefits are subject to change at any time