Job Description - Clinical Support Supervisor/Lead Medical Assistant
We are seeking a highly organized, patient-focused Clinical Support Supervisor to join our growing clinic team. This is a multi-functional role that combines hands-on clinical support with leadership and operational oversight of the clinic’s back-office and clinical support staff.
In this role, you will supervise medical assistants and student volunteers while actively supporting providers throughout the full patient care experience. You will play a key role in ensuring efficient clinic operations, exceptional patient care, and strong communication between providers, staff, and patients.
Key Responsibilities:
Oversee daily clinical support operations, staffing, schedules, and office flow
Supervise, train, and support clinical staff and student volunteers
Monitor clinic schedules, staffing levels, and clinical supply inventory
Assist with EMR charting templates, scribing, and order management
Prepare for and assist with procedures, including functioning as first assist for sterile procedures
Manage patient visits from intake through follow-up, including rooming, HPI summaries, orders, referrals, and prior authorizations
Coordinate patient communication, education, follow-up care, and test results
Serve as a liaison between patients, providers, and external referral partners
Complete clinical and administrative tasks as assigned
QUALIFICATIONS Education and Certification:
Minimum of High School Diploma or GED
CMA, CNA, EMT, phlebotomy or on-the job training in a clinical support position required
Additional administrative and/or medical related education/certifications are a plus
Active BLS certification
Experience:
Minimum 1-year prior experience working in a healthcare setting (volunteer and/or student experience will be considered)
Minimum 1-year related experience (customer service, patient care, athletic training, etc.)
Competitive salary range commensurate with experience and education.
Generous benefits package with many choices and options:
Health Insurance Plans (various options)
Health Savings Account
Flexible Spending Account
Dental & Vision Plans
Short-Term & Long-Term Disability Insurance
401(k) Matching
Basic Life & Supplemental Life Insurance
Employee Assistance Program (EAP)
Paid holidays and PTO
Other Employee Perks
Noorda College of Osteopathic Medicine is an Equal Opportunity Employer and does not discriminate against individuals in any phase of the application or employment phase on the basis of race, religion, creed, color, national origin, sex, sexual orientation, gender identity or expression, age, ancestry, physical or mental disability, medical condition including medical characteristics, marital status, veteran status, economic status, genetic identification, political belief, or any other classification protected by applicable local, state or federal laws. We encourage applications from candidates of all backgrounds, experiences, and perspectives. The College adheres to all relevant government statutes, and state and federal laws.
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