Clinical Team Lead

The Clinical Team Specialist (CTS) plays a critical role in supporting the clinical operations of our Urology practice by coordinating patient care, assisting providers, and acting as a clinical resource to ensure optimal patient outcomes. This position requires strong clinical knowledge, excellent communication skills, and the ability to thrive in a fast-paced, team-oriented environment. 

Key Responsibilities:

• Serve as the primary point of contact for patient care coordination between physicians, medical assistants, and administrative staff.
   
• Prepare patients for exams and procedures, obtain medical histories, and document information in the electronic medical record (EMR).
   
• Assist with urologic procedures and testing, including catheterizations, bladder scans, and flow studies.
   
• Provide pre- and post-procedure education and instruction to patients.
   
• Ensure timely communication of test results, follow-up care, and treatment plans.
   
• Monitor and maintain clinical supply inventory, including ordering and restocking as needed.
   
• Support triage calls, patient messages, and prescription refills under provider direction.
   
• Train, support, and mentor clinical support staff as needed.
   
• Collaborate with scheduling and front desk teams to ensure smooth patient flow.
   
• Adhere to HIPAA and infection control standards in all aspects of clinical care.

• Education:
   
• High school diploma or equivalent required.
   
• Medical Assistant certification or LPN licensure preferred.
   
• Experience:
   
• 2+ years of experience in a clinical support role, preferably in Urology or a specialty clinic.
   
• Familiarity with urologic procedures and terminology is strongly preferred.
   
• Skills:
   
• Strong interpersonal and communication skills.
   
• Proficiency with EMR systems (e.g., eClinicalWorks, EPIC, etc.).
   
• Detail-oriented with strong organizational and multitasking abilities.
   
• Compassionate, patient-centered approach to care.