Closer/Floor Sales Manager

Job Summary

The Closer / Floor Sales Manager ensures optimal sales performance and customer satisfaction by managing the daily operations of the sales floor and supporting the sales team in achieving dealership goals. This position is responsible for supervising, training, and motivating sales personnel; assisting in the negotiation and closing of vehicle sales; and maintaining high standards of customer service throughout the sales process. The Closer / Floor Sales Manager works directly with customers, including EMI and finance clients, to ensure a smooth transaction experience, while also overseeing follow-up efforts to promote retention and repeat business. This role upholds dealership policies, maximizes profitability, and contributes to the overall success and growth of the sales department.

Benefits

• Medical- 4 plans (BCBS)


• Dental


• Vision


• Term Life


• Company-paid Term Life


• STD/LTD


• Accident indemnity rider


• PTO / Sick days (annually)


• 401(k) with an employer match


• Employee Assistant Program


• FMLA / Maternity/Paternity Leave


• Bereavement Leave

Essential Functions: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.) 

Duties and Responsibilities: The following is a representative list of the duties and responsibilities associated with this position:

• Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.


• Properly uncovers customer’s “wants, needs and desires” and offers accessories that satisfy each.


• Makes recommendation of accessories that address safety, performance and style.


• Cultivates relationships with Parts and Service Departments to ensure completion of all orders.


• Takes initiative to promote accessories/product to customers in service lounge.


• Follows up on completed orders to ensure complete customer satisfaction.


• Addresses and resolves customer service challenges related to their accessory purchase.


• Works with Service and Parts Departments to set accessory install appointments. 


• Hires, motivates, counsels, and monitors the performance of all accessory sales employees.


• Prepares and administers an annual operating forecast and budget for the sales department.


• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect accessory sales.


• Directs and schedules the activities of all department employees, ensuring proper staffing at all times.


• Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.


• Ensures proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control process in conjunction with the CRM.


• Works with the CRM to ensure that all customers are followed up on a consistent basis.


• Maintains vehicle accessory inventory.  Monitors customers’ likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which accessories to stock.


• Analyzes sales history and local area trends to determine the best purchasing mix.


• Conducts daily and weekly sales and sales training meetings as requested.


• Establishes and enforces product-knowledge standards.


• Oversees the efforts of salespeople to enhance the image and customer satisfaction rating of the dealership.


• Ensures 100 percent T.O. (Transfer of Opportunity) of each customer to F&I department.


• Ensures that salespeople are informed of all new inventory and current advertising efforts, including special sales.


• Develops and maintains outside sources (other wholesalers and retailers) for inventory.


• Plans and controls the display of inventory.


• Establishes delivery procedures and ensures that delivery includes an introduction to the service department and scheduling of the first service appointment.


• Assists in the development of advertising campaigns and other promotions.


• Handles customer complaints immediately and according to dealership’s guidelines.


• Attends General Communication Meetings as requested.


• Maintains a professional appearance.


• Adhere to all company policies, procedures and safety standards 


• Perform other duties as assigned

Qualifications

• High school diploma or the equivalent.


• Proven success in commission sales environment.


• Strong Math skills with the ability to calculate percentages.


• Ability to read and comprehend instructions and information.


• Previous automotive sales experience preferred.


• A professional appearance and customer oriented attitude.


• Excellent interpersonal and telephone skills; well organized and self-motivated.


• Know and understand the federal, state and local laws, which govern retail

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• 
  Sitting: Remaining in the seated position


• 
  Standing: Stand for long periods of time


• 
  Walking:  Be able to move around the facility and grounds 


• 
  Handling: Seizing, holding, grasping, turning, or otherwise working with hand or hands. Fingers are involved only to the extent that they are an extension of the hand, such as to turn a switch or shift automobile gears 


• 
  Reaching: Extending hand(s) and arm(s) in any direction 


• 
  Crouching: Bending body downward and forward by bending legs and spine 


• 
  Far Vision: Clarity of vision at 20 feet or more 


• 
  Depth Perception: Three-dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are 


• 
  Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly

Environmental Conditions:  Be able to work outside in weather and inside a climate-controlled environment

You can only make a first impression once. Appearance and Attitude set the stage for everything. 

Dress Code:

Choose your attitude every day!

We will abide by one of our most important principles and honor the absent. We will not speak negatively about co-workers or anyone else in the organization. If we suspect a co-worker has a negative attitude we will help them reset their human computer and pick them up.