Closing Assistant Store Manager

Description

Position Summary:

The Closing Assistant Manager plays a vital leadership role in overseeing store operations during evening shifts and ensuring a successful, secure daily close at our Greenwood Village location. This position emphasizes leadership, sales development, merchandising excellence, and promotional execution. The ideal candidate is customer-focused, confident in team leadership, and energized by helping others grow and succeed.

Key Responsibilities:

1. Closing Manager on Duty (MOD):

• Oversee all store operations during evening shifts, including staff supervision and customer service escalation.
• Execute end-of-day procedures: securing store, reconciling registers, and completing shift reports.
• Ensure a clean, organized, and secure store environment at close.

2. Lead, Manage, and Hold Accountable (LMA):

• Provide consistent guidance and coaching to team members during evening shifts.
• Enforce company policies and expectations while modeling professionalism and positivity.
• Hold the team accountable to store standards and shift goals.

3. Maintain Merchandising Standards:

• Ensure displays and product placements remain visually appealing and stocked through end-of-day.
• Support execution of merchandising plans and seasonal resets as directed by the Director and merchandising team.
• Correct and report merchandising issues as needed during the shift.

4. Develop Knowledgeable Sales Staff:

• Promote a culture of product knowledge and customer service excellence.
• Provide on-the-floor coaching to staff, reinforcing product facts, upselling techniques, and service skills.
• Partner with department leads and management on training and development strategies.

5. Product Promotion & Marketing Direction:

• Implement in-store marketing campaigns and promotional signage as assigned.
• Communicate current promotions and featured products to both staff and customers.
• Offer feedback on customer response to promotions to help guide future campaigns.

6. Special Order Management:

• Support customers with special orders by gathering product information, completing forms, and following up on status.
• Collaborate with buyers and department leads to fulfill requests efficiently and accurately.
• Ensure proper documentation and communication for all special orders placed during evening shifts.

Requirements

Qualifications:

• 2+ years of retail, customer service, or team leadership experience
• Strong interpersonal skills with a commitment to mentoring others
• Understanding of merchandising principles and promotional execution
• Ability to work evenings, weekends, and holidays
• Strong organizational and problem-solving skills
• Experience in liquor retail or knowledge of wine, beer, and spirits a plus