Closing Operations Specialist

The Operations Specialist is responsible for providing product support and assisting with product transactions on mortgage closing documents to ensure a smooth experience for all Snapdocs users. A top notch Operations Specialist can work at a fast pace, is self motivated and is passionate about providing positive experiences for our customers.

• Performs tasks in the document processing queue including: Classifications, Annotations, QC, eNotes, RON, and Post-Close QC 


• Raise questions, and resolve common issues that occur during the duration of transactions and escalates when necessary


• Engage in 1:1s with their Supervisor bi-weekly


• Engage in team meetings weekly


• Assists with special projects as needed

Behaviors/Attributes for ADA and employee relations purposes: 

• Maintains regular and punctual attendance


• Works overtime as assigned


• Works cooperatively with others


• Works in a remote (quiet environment)


• Has a functioning high-speed internet connection


• Complies with all company policies and procedures


• Shows up to meetings on time, ready to listen & participate


• Manages a calendar/schedule and raises concerns to managers if there is a conflict

Minimum Qualifications:

• High school diploma required


• Typically requires a minimum of 1-2 years of related customer service experience


• Strong written and verbal communication skills


• Ability to learn new computer system applications

Knowledge/Skills/Competencies:

• Detail oriented


• Ability to multitask, stay focused and self-manage in a fast paced environment where change is prevalent


• Empathetic & patient; has the ability to see things from others perspective, especially when problems arise


• Results oriented and self-motivated to consistently meet expectations in productivity and quality


• Positive with a natural drive to help people, customer service experience is a bonus


• Curious and has a learning mindset; eager for feedback


• Thrives in a team environment

This is a remote role, please take note the working hours will be 10:30am-7pm MST Monday-Friday.

If you are located in the SF Bay Area, NYC, or Seattle Metro area, the target starting hourly rate for this role is $23.74 per hour. For all other locations, the target starting hourly rate is $20.77 per hour. Individual pay is based on the successful candidate’s experience and qualifications.