Cloud Operations Specialist

Requisition Number: 100536 

Cloud Operations Specialist

Location: Hybrid - Chandler, AZ

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Microsoft Cloud Care Specialist, you will play a key role in assisting our Insight Cloud Care Clients. You will be involved in various activities to ensure our portfolio of clients are achieving their business outcomes by successfully adopting and expanding their use of cloud solutions. The primary activities will be quoting CSP products and ensuring our clients are successfully onboarded to Insight’s CSP. You will continue to work with our clients, as they have questions related to CSP, Insight’s cloud commerce platform, and break-fix support guidance. You will ensure successful onboarding of our clients by utilizing processes in place today, and will remain client-obsessed to ensure the customer has the best possible experience and continues to expand within the cloud with Insight alongside them being their trusted advisor.

What you’ll do at Insight:

• Day-to-day activities that provide support to our clients including assistance with cloud portal-related issues, and assisting our stakeholders to provide guidance on CSP-related queries.
• Providing solutions within designated SLA. Working along with internal teams to assist the client ensuring customer satisfaction is achieved.
• Provide post-sales assistance where required to continue improving the client’s technology experience.
• Understand Insight’s offerings, policies, and procedures.
• Help improve the Microsoft Cloud Care team’s processes and capabilities.

What you’ll need to join Insight:

• Proven history of excellent customer service and accountability.
• Must be able to work independently and have the ability to exercise discretion and independent judgment with respect to matters of significance.
• Excellent time management skills.
• Excellent communication skills.
• The ability to connect with clients to create a stronger relationship between the client and Insight.
• Ability to learn quickly and adapt to the constant change of the cloud platforms and multiple work streams.
• Strong organizational skills with an understanding of IT operations.
• Ability to collect, analyze and present metrics and other success factors in a succinct and compelling manner.
• The ability to be a team player across dynamic environments and cross-functional groups of teammates and client stakeholders.
• Previous Microsoft licensing experience preferred, but not required.

Required Credentials

• Bachelor’s degree in business, MIS, or other technical discipline from an accredited university.
• 3+ years of experience in customer-facing positions (professional services, technical support, program manager, or similar role that focused on client success preferred).
• Experience with public cloud, specifically Microsoft.
• Power User with Office 365 and Microsoft Teams.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Chandler || Arizona (US-AZ) || United States (US) || Sales/Business Development || None || US - Chandler,AZ ||