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LG CNS Cloud PC Admin Job Description
Individual will be responsible for IT Support management for the enterprise environment. This person will also be responsible for project base task, project coordination, vendor control and project scheduling. The ideal candidate will have excellent communication skills, the ability to work on projects (as well as daily operations), and a solid understanding of enterprise system and some knowledge of network to support the day-to-day environment.
Responsibility:
Manage MS Azure cloud environments in accordance with company security guidelines
Day-to-day activities that provide support to our clients related Azure VDI, O365 and general IT issues
Troubleshoot Windows OS base laptops, wired/wireless LAN, Cloud service and any other office IT related device.
Configuration, maintenance, and optimization of the Office 365 suite within the organization
Troubleshoot incidents, identify root causes, fix, and document problems, and implement preventive measures
Provides all level of technical supports for the customers
Coordinate with HQ for projects
Managing IT help desk team and evaluate performance
Develop daily, weekly, and monthly reports on help desk teams productivity
Minimum Qualifications:
Related bachelors degree; or 3~4 years related experience and / or training; or equivalent combination of education and experience
3~4 years of experience in enterprise helpdesk environment or Information Technology
Strong troubleshooting methodology is required
Individual must possess a broad knowledge of enterprise equipment
Knowledge in Enterprise AD environment
Experience in Microsoft Azure VDI, Microsoft O365 suite
Great Communication and presentation skill and must be a team player.
The position will require traveling, weekend work and after hours work time to time to respond urgent issues.
Fluent in Korean/English
Preferred Qualifications:
Microsoft Certified Professional (MCP)
Security+
CCNA+
Proficient knowledge and understanding of MS Office and other standard software.
Proficient knowledge and understanding of MS Azure and O365
Understanding of Active Directory and Windows System Infrastructures
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