Cloverkey 140- F/T Gift Shop Assistant Store Manager (Jackson-Madison County General Hospital)

DEPARTMENT: Cloverkey

REPORTS TO: Store Manager

TYPE (exempt/non-exempt): Non-Exempt

HOURS/SCHEDULE: Full-time or Part-time position depending upon the store 

UPDATED: July 2024

POSITION SUMMARY:

The Assistant Manager is responsible for stepping into the Store Manager’s role when needed. Assistant Managers normally work when the Store Manager is not scheduled to provide additional manager-level coverage for the shop during as many operating hours as possible. Assistant Managers must understand the primary operations responsibilities of the Store Manager in order to carry out the Store Manager’s responsibilities in their absence.

RESPONSIBILITIES:

• Helps customers by providing information, answering questions, obtaining merchandise requested, completing payment transactions, and preparing merchandise for delivery.
• Assist the store manager in realizing or exceeding determined sales plans and target metric objectives
• Ensure consistent execution of company’s marketing and visual presentation
• Set up advertising displays and arrange merchandise on counter or tables to promote sales
• Train staff on how to drive sales through consistent development of product knowledge and customer service standards
• Ensure compliance to policies and procedures and report concerns to Store Manager
• Maintain proper inventory controls, facilitate inventory transaction and bulk count as guided by senior management; receive incoming product shipments as required
• Ensure the store is secured at closing by checking if the doors are locked, alarms are set and all safes are locked
• Cash Management
• Responsible for his or her own cash handling. Every shift starts with the incoming employee counting down the register drawer to ensure accuracy. In the event of a shift change (with one employee leaving and a new employee coming in) the outgoing employee will count the drawer in the presence of the incoming employee (or Store Manager or Assistant Store Manager)
• Follow company policy for taking credit cards and other forms of payment (e.g. cash, payroll deduction, hospital charge account, etc.). Employees must properly notate any cash overages or shortages per company policy and notify the Store Manager immediately of unexplained differences of more than $10
• In the absence of the Store Manager, the Assistant Manager is also responsible for making bank deposits and obtaining change for the registers as needed
• Keep daily records of store sales, damages, deposit log, scheduling, employee discount and new hire paperwork
• Assistant Managers have additional responsibility to ensure the gift shop opens when Sales Associates fail to secure a replacement and when the Store Manager is unable to work scheduled hours
• Maintains clean and tidy workspace, including supervision of cleaning services
• Other responsibilities as required

MINIMUM QUALIFICATIONS

• High School diploma or equivalent
• Previous Retail experience, preferably 1 year
• Cash handling experience, preferably 1 year
• Basic computer skills, familiarity with point-of-sale tracking technology a plus

KNOWLEDGE, SKILLS AND ABILITIES

• Stand for long periods of time
• Strong customer service skills with the ability to build rapport with customers
• Excellent phone etiquette and communication skills
• Basic math skills for processing transactions
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong sales skills with the ability to upsell and cross-sell products
• Effective time management skills to prioritize tasks and meet deadlines

WORK ENVIRONMENT:

• Primarily inside climate-controlled building

WORK PACE:

• Self-paced, requiring the ability to work quickly and accurately in an often-times fast-paced, demanding work area

PHYSICAL DEMANDS:

FREQUENCY:

Never = 0% Rarely = 1 – 10% Occasionally = 11 – 33%

Frequently = 34 – 66% Continuously = 67+%

Lifting:

1 –10lbs. Continuously Items sold in store

11 – 20lbs. Continuously Items sold in store

21 – 35lbs. Occasionally Items sold in store

36 – 50lbs. Rarely Items sold in store

51 – 75lbs. Rarely Items sold in store

Carrying:

1 –10lbs. Continuously Items sold in store

11 – 20lbs. Continuously Items sold in store

21 – 35lbs. Occasionally Items sold in store

Standing Continuously 

Walking Continuously 

Sitting Rarely 

Pushing Occasionally 

Bending Continuously 

Squatting Continuously 

Kneeling Continuously 

Crawling Rarely 

Climbing Occasionally 

Reaching Continuously 

Grasping Continuously 

Fine Manipulation Continuously