CLT SW - General Manager

Overview :
Position Title:

General Manager
Classification

: Full Time-Exempt
Reports To

: Regional

Director

Position Summary:
The General Manager is responsible for leading and developing managers as well as supervisory and front-line team members. Key areas of responsibilities include promoting and maintaining relationships with airlines customers, on time performance, cargo performance, and management of ground equipment, staffing and exceeding the overall station goals. The General Manager is also required to deliver against established operational and financial performance goals. Leadership of the cabin department also entails close oversight to ensure compliance with many government regulations such as FAA, OSHA, DOT and CBP.

Responsibilities :
Principal Duties and Responsibilities:
Work with the local airline leadership to maximize operational performance in areas of on-time performance, cargo performance, staffing, training, compliance and safety
Interact with airport authorities, government agencies, airline customers and external organizations
Ensure all ramp safety, AOA safety, security rules and regulations are followed; report any violations as necessary
Accountable for reliability, customer service delivery, fostering positive employee relations, cost management and regulatory compliance
Directing and motivating station leadership to achieve agreed targets and proactively identifies areas for continued development
Participate in all local, regulatory and business partner audits and report any findings and/or areas of concerns
Review facilities and operations for compliance and accident prevention deficiencies
Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards
Investigate, report and implement corrective actions for any incident of aircraft damage, cargo non-compliance or employee injury and conduct/participate in employee coaching and counseling as necessary
Delivers against operational and financial goals and objectives
Accountable for ground support equipment
Manage scheduling of employees and workgroup assignments
Oversee any disciplinary action resulting or potentially leading to termination in order to ensure proper documentation and consistent application of polices
Support the recruitment process and employee development in collaboration with the HR team

Qualifications :
Competencies:
Strong working knowledge of airline operations as it relates to below the wing ground handling
Knowledgeable in anti-icing and de-icing operations
Proven business acumen, technical learning/innovation management and a drive for results
Ability to understand financial implications (cost benefit) in operational decisions
Superior problem-solving, conflict management and decision making skills
Demonstrate communication, leadership and analytical skills
Ability to develop effective relationships at all levels
Knowledgeable in Microsoft Office software; Word, Excel, PowerPoint, Access and Publisher

Required Education & Experience:
Bachelors Degree in Aviation Management or related field and/or equivalent experience; 3-5 years of airline/aviation experience required.
Strong understanding of Airline Ramp Operation

Additional Requirements:
Possess a valid US drivers license
Must pass drug screen and a 10-year FAA background check (employment/criminal)
Must demonstrate excellent interpersonal and verbal communication skills in English
Must be able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations
Internal candidates

must have a recommendation from immediate supervisor

Work Environment
This job operates in a professional office environment as well as outdoors in an airport ramp environment. The employee may become exposed to the elements including but not limited to heat, rain, and snow.

Physical Demands
The physical demands described here are representative to those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk and hear. The employee must occasionally be able to lift or move up to 25 pounds.

#JGS

Travel
Some travel may be required.

Jetstream Ground Services, Inc. offers competitive salaries and comprehensive benefits including paid new hire orientation, training, Holidays and Personal Time Off (PTO), Health Insurance including Dental, Vision Insurance, 401 (k) and endless opportunities to advance.

Jetstream Ground Services, is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 800-742-0703 or send an e-mail to

[email protected]

and let us know the nature of your request and your contact information. As an Equal Opportunity Employer, our hiring decisions are based on merit, qualifications, and business needs.

The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

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