Club House Server and Hospitality Attendant

Description

We are looking to hire enthusiastic individuals to join the Spring House at Kiawah River. This facility is a blossoming operation and requires individuals who are looking for a fun and exciting learning opportunity to develop skills and an understanding of multiple different fields—hospitality, fitness, events, and food and beverage operations.

Kiawah River is a fairly new waterfront community, located on Johns Island, that embraces the Lowcountry sea islands life and is centered on outdoor pursuits with 20 miles of shoreline and 2,000 acres of picturesque land, including multiple working farms, a goat dairy and a Community Support Agriculture (CSA) program. The community vision is to combine residential, retail and hospitality offerings with custom and semi-custom homes featuring high-quality coastal architecture. We are located right off of Betsy Kerrison Parkway, near the River Road intersection and 2.5 miles before you reach the Kiawah-Seabrook roundabout. The commute includes a relaxing and scenic drive past farmland, wildflowers, mossy oaks, and some of our favorite “residents”, the Kiawah River Farm's cows, goats, pigs, donkeys, and chickens.

The Spring House is the first key amenity in the new Kiawah River community and features two pools, an outdoor spa, pool bar, dining room, event space, and a state-of-the-art fitness facility with locker rooms and saunas— all overlooking the scenic Kiawah River.

Shift hours vary from morning to late evening (approximately 6:00 a.m. to 9:00 p.m.). Full-time applicants with wide-ranging schedule flexibility will be given first consideration but we are open to hiring individuals who are a good fit that may also have scheduling constraints and/or are only available as part-time employees. The ideal candidate will have good schedule flexibility with the willingness to work weekdays, weekends, and occasional holidays.

Our ideal Hospitality Attendants want to have fun at work, are excited to be on the ground floor of a blossoming operation and are adaptable and open to learning every element of the new facility. Hospitality Attendants will rotate responsibilities so that all areas of the Spring House are properly attended to and provide a unique opportunity to those looking for a multi-faceted learning experience. The rotation of responsibilities is comprised of three major functions; Greeter & Pool Attendant, Fitness & Locker Room Attendant, Food and Beverage and Event Services. All three of these functions include additional duties outside of the three roles that are expected of all Spring House employees.

Benefits available to the Hospitality Attendant:

• Two medical plan options
• Dental, Vision, Disability, Life, Identity Theft, and More!
• 401K with maximum company match· Generous PTO
• Employee development opportunities
• Volunteerism – Habitat for Humanity, United Way, American Red Cross blood drives
• Charitable Contribution Committee
• Paid Parental Leave
• Commensurate compensation
• Specialized industry training in hospitality, food and beverage, fitness, and recreation.

Responsibilities of the Server and Hospitality Attendant:

• Welcome all owners and guests to the Spring House facility and pool with a great smile and energy
• Take care of residents and guests by serving food and beverages poolside
• Follow check-in protocol, provide facility tours, and familiarize residents and guests with all aspects of the Spring House
• Assist with finding guests their “perfect spot” in the sun or shade and note any special requests or accommodations to prepare for their next visit
• Maintain attendance, note feedback, and logs each day to help inform team members and managers of operations
• Check fitness areas and locker rooms for proper cleanliness and stocking of supplies
• Replenish soap and guest towels for vanity, sauna tools stocked, towels, shampoo/conditioner/body wash for showers, towels & sanitizer for fitness room
• Check and maintain inventory of all guest amenities
• Assist residents and guests with food and beverage orders, and help run food to patrons
• Assist other food and beverage team members with executing service
• Help to maintain clean environment for food and beverages and follow proper service guidelines as outlined by DHEC and managerial staff
• Assist with dining events at Spring House and within Kiawah River Community (set-up, breakdown, and during the event)
• Using point-of-sale system to ring in orders and process billing

Requirements

Experience & Education required of the Hospitality Attendant:

• High school diploma or GED equivalent
• Previous fitness, pool, or food and beverage service experience is preferred but not required
• Applicable experience in hospitality or concierge responsibilities is preferred but not required
• Trained in First Aid/CPR and AED preferred, or can be provided

Skills required of the Hospitality Attendant:

• Excellent communication skills – verbal and written
• Aptitude in resolving issues with a customer-focused orientation
• Ability in multitasking and time-management
• Polite and confident with a great deal of patience
• Comfortable with using technology daily (upon training): point-of-sale, check-in, security, sound systems, reports and logs, etc.

Attributes of the Hospitality Attendant:

• Personable and positive can-do attitude– remain upbeat throughout service, lots of smiles.
• Flexible and adaptable to a changing operation and daily needs, events, etc.
• Willingness to learn all aspects of each job and take great care of guests.
• Take pride in one's work, shows up ready for work in appearance and attitude, and motivated to improve each day.
• Be a team player—be ready to jump in when needed for the good of the team and to provide excellent service to fellow coworkers—not just residents and guests.
• Willingness to contribute to and foster a work environment where everyone is appreciated, respected, and needed