Club Receptionist

Do you have a knack for providing top-level customer service?  Would you go the extra mile to ensure satisfaction for members and guests? 

If so, this just might be the right opportunity for you!  As Club Receptionist, you are the first person our members will interact with upon their arrival to the Club. This position plays a vital role in setting the tone for each Member’s experience.

We are seeking a Club Receptionist to coordinate and provide services to our Club membership. You will work directly with our Members and staff to ensure that exemplary customer service is being provided. Club services include operating a multiline telephone switchboard, answering all incoming calls/inquiries, taking dining reservations, or directing the member to the appropriate personnel. 

ESSENTIAL DUTIES AND RESPONSIBILITIES includes but is not limited to the following:

• Answers incoming telephone calls, determines the purpose of calls, and directs calls to appropriate personnel.

• Able to work in a fast-paced environment where multi-tasking is commonplace, and organization is key while keeping a positive attitude. 

• Accepts restaurant dining and Club function reservations and enters into a computer-based (Members First) reservation system in a timely and accurate manner, while keeping an eye on the upcoming days and events.

• Welcomes and directs Members and Guests entering the Club.

• Performs other clerical duties as needed such as word processing, filing, photocopying, and collating.

• Creating and Printing Catering Menus, Place Cards, and Table Numbers.

• Maintains appearance of reception and office supply area.

• Must be available to work holidays.

EDUCATION AND EXPERIENCE:

· Minimum of 1-2 years experience in a high-end private Club or Hotel, preferred.

· Experience with Canva or other graphic design tools is a must.

· Proficient use of Microsoft Office, Outlook, Word, Excel, and Members First. 

· Excellent interpersonal, verbal, and written communication skills.

· Demonstrate flexibility and can quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure.

· Always maintain positive Member relations.

Other: 

• Must have a professional demeanor, a gracious attitude, and a demonstrated ability to establish and maintain effective working relationships with all departments, team members, and vendors.
• An evident passion for high-level customer service and hospitality, required. 
• Must exhibit a “can-do” attitude to solve problems productively. Develop and propose solutions to the issues that occur. Anticipate the needs of others and react appropriately. 
• A proven collaborator and diplomatic team player, required. 
• High-energy, creative, and outgoing personality, required. 
• Strong organizational and planning skills, with exceptional attention to detail, required. 
• Must be respected in the Community. 
• Serves as a role model and sets a positive example for the entire staff in all aspects of business and personnel management.
• Must comply with and actively support a drug-free workplace. 

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. 

• Employee is regularly required to sit and/or stand for long hours. 
• Must be able to talk and hear in person and by telephone. 
• Must use hands to operate, finger, handle, and/or feel office equipment. 
• Must reach with hands and arms. 
• Work is performed in a professional office setting utilizing telephone, computer, and other office equipment. 
• While performing duties of this class, the employee is required to work on multiple concurrent tasks with constant interruptions, read and interpret documents and information; use oral communication skills; interact with Royal Poinciana team members, Membership, the general public, and others encountered in the course of work. 
• Ability to perform first aid CPR while utilizing emergency equipment. 
• Move or lift objects up to 25 pounds.  
• Must be able to climb, crawl, reach, stoop, kneel, crouch, push, and/or pull. 
• Communication, includes: reading, hearing, and talking with team members and Members. 
• Must have close, distance, peripheral, and color vision, along with the ability to adjust focus. 

SALARY & BENEFITS:  This is a year-round, full-time, hourly, non-exempt position. Salary is competitive and varies depending on the candidate's knowledge, skills, and abilities.

RP employee programs for year-round, full-time staff include:

• Medical, dental, and vision insurance 
• Vacation Pay
• Personal Time Off (PTO) 
• Holiday Pay
• Employer Matching 401k
• Bonus Program
• Training Opportunities
• Life Insurance
• Employee Assistance Program (EAP)
• Employee merchandise discount
• Referral program
• Employee Wellness Program/HealthJoy
• Gym Membership Reimbursement/Fitness Program
• Paid meals
• Tuition assistance/Scholarship Program
• Core Value Program with Core Cash… and much more!

Royal Poinciana Golf Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. DFWP/EOE/ADA

Royal Poinciana Club – A Commitment to Excellence

Royal Poinciana Golf Club is a private, invitation-only club with 2 impeccably maintained 18-hole golf courses, 8 HydroGrid soft tennis courts, 2 pickleball courts, elegant indoor and outside dining options, a superior bridge program, and an extensive social program. As a Member-owned club, everything at RP is customized to provide our Members with the best experience possible.

Culture & RP to the Core

Royal Poinciana’s heart and soul, what truly defines our beloved Club, is its people. It’s a business where excellence is expected by and from its leadership; a home away from home where every member and employee can expect to be treated with dignity and respect; and a haven where deep friendships and lifelong memories are made and celebrated daily. Core values are the attributes and characteristics Members and employees are expected to demonstrate in their personal behavior.

Our core values are Integrity, Respect, Trust, Stewardship, Accountability, Teamwork, and Honesty.

Royal Poinciana Golf Club is a drug-free workplace. Pre-employment drug testing is required.