Clubhouse Residential Services Supervisor

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This role will be located at one of Discovery Land Company’s locations: Summit Club, set outside of Las Vegas, NV.

Summit Club is seeking a Clubhouse Residential Services Supervisor to join the Residential Services Department.

The Clubhouse Residential Services Supervisor plays a critical leadership role in maintaining cleanliness, appearance, and overall presentation of the clubhouse and public areas while directly supervising daily operations and team performance. This role is responsible for ensuring operational excellence across all shifts, reinforcing standards, coaching staff, and serving as a key liaison between management and frontline teams.

In addition to hands-on operational responsibilities, the Supervisor provides structured oversight of staff, supports scheduling and coverage needs, assists with training and accountability, and ensures the clubhouse consistently meets established cleanliness, safety, and service expectations. The Supervisor also supports events, special projects, equipment operation, and cross-department coordination.

Key Responsibilities

• Provide direct supervision to Clubhouse Residential Services staff, including Public Area Attendants and Utility Porters.
• Serve as a visible floor leader, setting expectations for performance, professionalism, and service standards.
• Coach, train, and support team members through real-time feedback and ongoing development.
• Assist management with onboarding, training reinforcement, and performance accountability.
• Support staffing coverage by assisting with shift coordination, task assignments, and workload balancing.
• Escalate operational, performance, or safety concerns to management with recommended solutions.

Clubhouse Operations

• Act as Manager on Duty (MOD) in the absence of the Manager and Director.
• Oversee daily clubhouse operations to ensure all public areas meet cleanliness and presentation standards.
• Conduct and review end-of-shift reports to ensure clear communication between shifts and leadership.
• Manage and prioritize service requests from other departments, ensuring timely and effective completion.
• Perform routine and documented inspections, identifying deficiencies and ensuring corrective actions are completed.
• Ensure laundry operations are running efficiently, meet quality standards, and track data.

Maintenance & Cleaning

• Perform and oversee routine cleaning tasks including vacuuming, dusting, mopping, window cleaning, and deep-cleaning projects.
• Ensure restrooms are consistently clean, sanitized, stocked, and presentable.
• Monitor cleaning quality across all assigned areas and address gaps immediately.
• Maintain cleanliness of public spaces including lobbies, hallways, and common areas.
• Inspect furniture, fixtures, and equipment, report damage, maintenance needs, or safety issues.
• Ensure proper trash removal and waste disposal procedures are followed.

Event Support & Heavy Lifting

• Supervise and assist with event setup and breakdown according to specifications.
• Coordinate with the Events team to ensure accuracy, efficiency, and timeliness.
• Provide clear direction to staff during event operations.
• Handle and oversee movement of furniture, equipment, and supplies, including lifting objects weighing 70–100 pounds.

Equipment Operation

• Proficiently operate and oversee the use of equipment such as auto scrubbers, side-by-sides, upholstery machines, and related tools.
• Ensure staff are trained and compliant with equipment operation and safety protocols.
• Identify equipment issues and report service or repair needs promptly.

Inventory Management

• Monitor inventory levels for cleaning supplies, amenities, linens, and operational equipment.
• Ensure supplies are stocked, organized, and available to support daily operations.
• Communicate inventory needs and usage trends to management.

Safety & Compliance

• Enforce safety protocols and proper use of cleaning chemicals and equipment.
• Oversee and perform bio-hazard cleanups according to established procedures.
• Ensure compliance with health, sanitation, and safety standards (OSHA).
• Identify and report safety hazards, facility issues, and repair needs to Facilities and leadership.

Collaboration & Service

• Partner closely with Clubhouse Operations, Events, Facilities, and other departments to ensure seamless service.
• Serve as a professional point of contact for internal teams and guests during operations and events.
• Provide friendly, courteous, and proactive assistance to residents and guests.

Qualifications & Skills

• 1-2 years Supervisory experience preferred
• Strong working knowledge of cleaning products, equipment, and best practices.
• Demonstrated leadership ability with experience supervising or guiding teams.
• High attention to detail and commitment to maintaining exceptional standards.
• Strong organizational and time-management skills with the ability to prioritize and delegate.
• Effective verbal and written communication skills.
• Ability to work independently while also collaborating within a leadership team.
• Flexibility to work evenings, weekends, and holidays as operationally required.
• Physical ability to perform cleaning tasks and lift heavy objects as needed.
• Knowledge of workplace safety, sanitation standards, and compliance requirements.

Benefits

• $25 per hour
• Medical, Dental, and Vision Benefits
• 401k Contribution w/ Employer Match
• Paid Time Off and Paid Holidays
• Employee Meals, Referral Incentives, and Recognition Programs
• Holiday Pay
• Professional development and upward mobility opportunities
• Work-Family Culture

About Us

Nestled between Red Rock Canyon National Conservation Area and the Las Vegas Strip, The Summit Club is Las Vegas’ only fully private residential golf and lifestyle club community. This private community spans 555 acres and offers 262 residences; a world-class Tom Fazio-designed golf course and practice facility; wellness and recreation programming; as well as a 70,000 square foot clubhouse boasting a state-of-the-art gaming and viewing room and numerous dining experiences. We are a modern community rooted in Las Vegas’ strong legacy of class, entertainment, and fun, with a unique focus on cultivating one-of-a-kind, memorable family experiences. At The Summit, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences. For more information about our club, please visit: http://summitclubnv.com

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.