Cocktail Runner - Sports & Social Cary

Cocktail Runner Responsibilities include, but are not limited to:

• Maintain professional appearance standards as directed in the Live! Hospitality Employee Handbook.


• Anticipate and accommodate all the needs of the guests.


• Uses proper service protocol – serving all drinks to the guest’s right, using the right hand.


• Able to carry a tray


• Able to comprehensively describe all drinks, specialty cocktails, wine and beer.


• Provides professional and exceptional service.


• Ensures delivery of all beverages to the guests.


• Maintains general cleanliness of assigned stations and entire venue.


• Follow supervisor’s instructions, communicate with and support co-workers, be a team player.


• Possesses in-depth knowledge of all food and beverage menus.


• Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.


• Follows all company procedures when providing bottle service.


• Follows proper cash/payment card procedures.


• Complies with Department of Health and company sanitation standards.


• Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers and chefs.


• Properly sets-up cocktail lounge/bar and side stations, performs side-work and other opening/closing procedures as directed by management, including:


• Ensures all lounge furniture is clean and free of debris


• Performs opening & closing side-work as instructed


• Reports all breakage, damage of equipment or furniture immediately to management.


• Attends and participates in daily pre-shift meetings.


• Attends and participates in any training sessions or departmental meetings.


• Learn by listening, observing other team members and sharing knowledge while leading by example.


• Portrays a positive and professional attitude.


• Demonstrates knowledge of Live! Hospitality, its partners and the entirety of the estate.


• Works as part of a team and provides help and support to all team members.

Cocktail Runner Qualifications

• At least 1 year of serving in a fast-paced food and beverage venue. Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred. 


• Must meet state legal age requirements. 


• Must speak fluent English, other languages preferred.


• Must be courteous, pleasant, and good natured. 


• Communication skills are utilized a significant amount of time when interacting with guests, bartender, wait staff, cooks, and supervisors.


• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.


• May be required to work nights, weekends, and/or holidays.

The Cocktail Runner position requires the ability to perform the following:

• Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.).


• Must be able to efficiently and safely stand and move about the entire facility during each shift.


• Bending, stooping, kneeling, lifting.