Cocktail Server - Cece's Roland Park

Cocktail Server Responsibilities include, but are not limited to:

• Greet all guests and take beverage and food orders in a prompt and professional manner.


• Serve cocktails and/or menu items to bar guests; up-sell when taking orders.


• Must be willing and able to show that you are energetic, outgoing, fun person while maintaining professionalism at all times. Must be willing to provide outstanding and professional service with a smile to ensure guest satisfaction. 


• Must be able to communicate effectively and clearly with co-workers and kitchen staff both verbally and utilizing the point of sales system. 


• Communicate with guests clearly, patiently and with good humor. 


• Must be well-versed in all concept products and menu items in order to guide the guest experience and sell food and beverage items. 


• Consistently checks guests' identification to ensure they meet the minimum age requirements for consumption of alcohol beverages.


• Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guests should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests.


• Must be able to complete all side work assigned.


• Accurately account for all sales and payments from the guest. 


• Alert Management of any service and/or safety issues.  Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.    


• Promote teamwork and quality service through daily communication and coordination with other departments. 


• Coordinate with bartenders and kitchen for ordering and receipt of food and beverages.

Cocktail Server Qualifications

• At least 1 year of serving in a fast paced food and beverage venue, preferrably nightclub environment.  Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred. 


• Must meet state legal age requirements. 


• Must speak fluent English, other languages preferred.


• Must be courteous, pleasant, and good natured. 


• Communication skills are utilized a significant amount of time when interacting with guests, bartender, wait staff, cooks, and supervisors.


• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.


• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.


• Basic math skills are frequently used when handling cash and credit.


• May be required to work nights, weekends, and/or holidays.

The Cocktail Server position requires the ability to perform the following:

• Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.).


• Must be able to efficiently and safely stand and move about the entire facility during each shift.


• Bending, stooping, kneeling, lifting.