Cocktail Server (Full-Time)

Position Summary: Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.

Job Title: Cocktail Server   

Department: Food & Beverage

Reports To: Shift Manager Beverage  

FLSA Designation: Non-Exempt

License Type: Non-Gaming 

Target Pay: Start - $13.77 One Year - $15.30

Essential Job Functions:

• Exhibits proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages 


• Adheres to established company and departmental procedures, guidelines, and policies, including but not limited to guest service, cash handling, sanitation, and organization 


• Maintains a clean station and performs assigned side work duties such as stocking coffee, glasses, cream, sugar, beverage napkins, etc. 


• Collects drink order from Bartender, adds appropriate garnish, places on tray, and serves to patrons with cocktail napkins 


• Inspects guest identification to ensure guest meets legal age limit for alcohol possession/consumption 


• Monitors guest alcohol consumption and acts according to established alcohol awareness program guidelines 


• Picks up empty glasses and returns them to the proper area 


• Cleans and replaces dirty ashtrays if applicable 


• Assists all guests regardless of where they are seated 


• Handles any guest’s complaints or problems in a prompt and courteous manner 


• Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur 


• Ensures thorough communication between shifts 


• Performs all other duties as assigned
  

Qualifications:

• Must be 21 years or older 


• High school diploma or equivalent 


• Prior serving experience preferred 


• Knowledge of POS systems 


• Must be available to work flexible shifts, weekends, and holidays 


• Must possess outstanding interpersonal communications skills to effectively interface with guests and team members 


• Must also possess a cooperative, helpful, and friendly nature, and present a neat, clean, well-groomed appearance  


• Ability to obtain and maintain all necessary licensing

Working Conditions: 

• Regularly required to see, stand; walk; use hands to finger, handle, grip, or feel; reach with hands and arms and talk or hear for 8 hours 


• Occasionally required to stoop, kneel, or crouch 


• Must be able to lift, carry and serve from a tray at shoulder height with several cocktails weighing up to 25 pounds 


• Able to interact with others while maintaining a positive and courteous demeanor under noisy and fast paced working conditions 


• Able to work in areas with high volumes, diverse clientele, noise, music, minimal and/or bright lighting conditions