COE Financial Aid File Administrator

Essential Duties and Responsibilities:

• Works daily with the COE Financial Aid Student Advisor to process and calculate change of enrollment and reentry requests
• Use Microsoft Excel to perform calculations
• Creates new Enrollment Documents based on program request
• Ensures all aid is secured and packaged correctly
• Turn in files for internal audit review
• Packages all federal aid, scholarships, and cash lines for students funding plan as appropriate.
• Sets up all Academic Year budgets for students based on the COE Calculations
• Review and work various reports daily/weekly/monthly
• Performs other duties as needed and as systems/policies change

Other Responsibilities:

• Adhere to policies and procedures of Full Sail University
• Maintain strict confidentiality of company and personnel information
• Demonstrate a strong commitment to the mission of values of the organization
• Adhere to company attendance standards
• Perform other duties as assigned

Supervisory Responsibilities:  No

Competencies:

• Highly developed sense of integrity and commitment to student satisfaction
• Ability to communicate clearly and professionally, both verbally and in writing
• Strong decision making and analytical abilities
• Strong attention to detail
• Demonstrated time management and organizational skills
• Ability to manage multiple, competing tasks and deliver accurate and courteous service in a fast-paced and time sensitive environment
• Ability to adapt to changing and competing priorities
• Ability to work within the scope of Title IV regulations
• Demonstrate initiative and adaptability to change
• Ability to work independently and efficiently
• Ability to maintain highly sensitive, confidential academic and financial information in accordance with FERPA guidelines

Education and/or Experience:

• Bachelor’s degree plus two years of experience in a customer service position, or equivalent combination of experience and education
• Must be in good standing in all Federal Title IV programs and remain current with federal, state, and institutional financial aid regulations

Computer/Equipment Skills:

• Proficiency using software programs such as MS Word, Excel, Outlook, and PowerPoint
• Experience with Salesforce, Campus Vue, or Financial Aid websites preferred (but not required)

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; and enter alpha-numeric data into a computerized system often. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.
This position requires sitting for long periods of time at a workstation and computer. Must be able to maintain a flexible schedule and work a 40 hour work week that may include some overtime, nights, and weekends.