Coffee Equipment Service Technician

Devocion is Hiring a Coffee Equipment Service Technician!

Location: New York, NY
Location Type: On-site
Pay Range: $26 – $30 per hour
Employment Type: Full-Time

Description

Devocion is seeking a skilled and reliable Coffee Equipment Service Technician to join our growing Technical Service Department. As America’s freshest specialty coffee provider, Devocion is redefining what it means to deliver quality — not only through fresh roasting, but also through exceptional equipment support for our coffee shops and wholesale partners.

This role is ideal for a hands-on technician who enjoys troubleshooting, field service work, and delivering outstanding customer experiences.

Overview

Devocion is the only roaster in the U.S. roasting fresh green beans just 15–30 days after leaving origin — far faster than traditional roasters. That same commitment to excellence extends to our Technical Service team, ensuring our clients and café partners receive best-in-class equipment performance and support.

As a technician, you’ll deepen your knowledge of coffee equipment while helping maintain the quality standards that make Devocion unique.

Responsibilities

• Provide maintenance and repair service for Devocion coffee shops and wholesale customers
• Respond to emergency equipment issues and service requests as needed
• Work closely with the wholesale team to ensure excellent customer support
• Partner with Education and Wholesale departments to maintain equipment quality standards
• Conduct quality control visits for wholesale customer locations
• Deliver exceptional professionalism and service in all client interactions
• Perform administrative duties and documentation as needed
• Complete additional work-related tasks as assigned

• Valid driver’s license and willingness to travel locally for service calls
• Technician experience (coffee tech, mechanic, electrician, handyman, or similar)
• Availability to work overtime and weekends as needed
• Understanding of basic electrical concepts
• Ability to lift 50+ pounds comfortably

Nice to Have Qualifications

• Coffee equipment knowledge
• Strong customer service and professionalism
• Barista experience (preferred but not required)

• Competitive hourly wage starting at $26–$30/hour (based on experience)
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Free coffee and additional company perks