Coffee Shop Manager - SLC

Salt Lake City, Utah Location

ORGANIZATION:

Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014.

OUR MISSION To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency.

OUR VISION Every individual embodies their worth and value with self-esteem, hope and abilities restored, thriving in affordable housing.

CULTURE VALUES:

• Kindness – Remember Kindness is Contagious!
• Connection – It’s why we’re here and what gives purpose & meaning to life!
• Kinship – We want you and those we serve to feel a sense of Belonging.
• Self-Worth – Treat people the way they can become w/True Value & Worth!
• Self-Reliance – Learn your role and take initiative!! We want “Fishermen”!

GUIDING PRINCIPLES:

• Golden Rule: To treat all people as we ourselves would wish to be treated.
• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved & improved by the positive experience of the people we influence.
• Leadership: To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness.
• Authenticity: To do what we say we do.
• Transparency: To be open and honest in our relationships.

OUR MOTTO: It Takes All of Us to end homelessness.

PURPOSE:

The Coffee Store Manager is the heart of our coffee shop, leading daily operations while creating an exceptional experience for every customer who walks through the door. This role combines leadership, hospitality, and business management, overseeing a team of passionate baristas, maintaining inventory, driving financial performance, and fostering a welcoming atmosphere. We're looking for someone who loves coffee, inspires others, and thrives in a fast-paced environment where great service and great coffee go hand in hand.

KEY RESPONSIBILITIES: Management of operations·

• Oversee daily store operations to ensure efficiency and high standards of quality.
• Implement and maintain store policies and procedures.
• Ensure compliance with health and safety regulations.

Customer Experience·

• Provide excellent customer service and resolve any customer complaints or issues.
• Engage with customers to promote products and enhance their coffee experience.
• Organize events or promotions to attract customers and increase store traffic.

Staff Management·

• Recruit, train and supervise baristas and support staff.
• Schedule staff shifts and manages payroll.
• Conduct regular performance evaluations and provide constructive feedback.

Inventory Management·

• Monitor inventory levels and order supplies as needed.
• Ensure proper storage and handling of food and beverage items.
• Conduct regular inventory audits to minimize waste and losses.

Financial Management·

• Prepare and manage budgets, ensuring that the store operates within financial targets.
• Analyze sales data and report on key performance indicators to improve profitability.
• Manage cash handling and bank procedures.

Team Development·

• Foster a positive and collaborative team environment.
• Encourage staff development and growth through training and mentorship.
• Lead by example and motivate staff to maintain high levels of performance.

** Other duties as assigned.
 

Full-Time Employee Benefits:

(Eligible 1st of Month after 60-days)

• Medical
• HSA
• Dental
• Vision
• Life & Disability
• 401k (Part-time included)
• EAP - Employee Assistance Program (Parti-time      included)
• VASA (Part-time included)

Compensation

Salary: $45,000/Annual

Full-Time Position

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.

"Employment may be contingent upon the successful completion of a background check in accordance with applicable laws and regulations and dependent on the position you are applying at Switchpoint."