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Collection Specialist

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Job Description - Collection Specialist

​* Simple Staffing is hiring for this position on behalf of Sallie Mae *

What You'll Contribute

The Specialist, Collections will be responsible for performing collection activities in an effort to recover losses from assigned accounts.

 

What You'll Do

  • Manage a portfolio of assigned delinquent accounts.
  • Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements.
  • Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal Regulations.
  • Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns.
  • Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach.

 

What you have

Minimum: Indicate minimum education, skills and experience required.

  • Strong negotiation and persuasion skills, with the ability to effectively communicate with debtors in a respectful and professional manner.
  • Effective verbal and written communication skills, including active listening skills and the ability to empathize with debtors.
  • Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism.
  • Detail-oriented with excellent organizational and time management skills.
  • Reliable, ability to work flexible day, evenings and weekend hours as required.
  • Basic computing skills
  • Must be able to obtain required License for collecting upon placement.

Preferred: Indicate “nice to haves” regarding education, skills, and experience.

  • High school diploma or equivalent; some college coursework in business or related fields is preferred.
  • 0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.
  • Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite.
  • Familiarity with debt collection laws, regulations, and compliance requirements.
Original job Collection Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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