Collection Supervisor

LCS Financial Services Corporation is a nationally licensed collection agency located in Centennial, Colorado, that is looking for an Experienced Collections Supervisor with at least three years of proven call center and third-party collections management experience. You will bring your strong third-party experience to train, coach, and develop collection agents within your business unit.

DUTIES & RESPONSIBILITIES:

• Train, coach, and develop collection agents on a day-to-day basis to drive performance.
• Be continuously on the collection floor listening to talk-offs, conducting side by sides and taking escalated calls.
• Consistently manage work queues and inventory to ensure all accounts are being worked timely.
• Monitor daily KPI performance metrics.
• Perform account reviews and call monitoring to ensure compliance and collections effectiveness.
• Manage performance issues and deliver corrective action when necessary.

WHAT YOU NEED TO SUCCEED:

• You will have the ability and experience to coach and mentor collection agents on a daily basis with proven effectiveness.
• You will possess strong collection system software skills.
• You must demonstrate a high level of knowledge and a commitment to compliance with federal, state, and local laws and regulations.
• You will be dedicated to providing outstanding client service and have a borrower centric philosophy.
• The selected candidate must exhibit a sense of urgency, have a high initiative level, be a problem solver, follow up consistently, and maintain their composure in a high-volume, fast-paced environment.

WHAT YOU NEED TO QUALIFY FOR THIS OPPORTUNITY:

• Minimum of three years third-party collections and supervisory experience.
• Intermediate internet and computer skills.
• Associate or bachelor’s degree preferred or equivalent related work experience.
• Experience in mortgage, private student loans, auto, installment loans are a plus.
• Some knowledge of debt acquisition is a plus.

WHAT WE OFFER:

LCS Financial Services Corporation is an Equal Employment Opportunity employer. We offer a comprehensive benefits package that includes medical, dental and vision coverage as well as life and disability insurance after 30 days of employment. We also have a 401(K) plan and a generous time off policy that includes vacation, sick and personal time, and paid holidays.

This is an exempt salaried position with the ability to earn commission. Commission is earned monthly and determined by a set of metrics that measures your ability to meet collection, compliance, client, and company goals and KPI's.

At LCS Financial Services, we understand that talent knows no boundaries. As part of our commitment to fostering a diverse and dynamic team, we offer relocation assistance to qualified candidates interested in joining our team at our vibrant Centennial, CO location.