Collections Analyst

Job Code: 21170 Salary Grade: 17 Salary Range: $52,266 - $84,148 FLSA: Exempt

Department - Utility Customer Operations 

The purpose of this classification is to conduct analytical research of credit collections services and operations and to maintain related records for the County's water utility.

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Conducts research and analysis to assist in the management of collection operations; compiles and monitors various administrative and statistical data, collections, and financial activities of the department; researches collections, financial and other information; analyzes data and identifies trends; reviews and analyzes the effectiveness and efficiency of existing operations; assists department with programs and procedures related to collections policies; makes recommendations; and prepares and generates related reports.

Monitors revenue recovery and collections activities within departmental systems; ensures correct and timely allocation of accounts receivable payments; and reconciles with customer accounts to facilitate management of cash flow.

Assists the department managers with strategic and long-range planning for collection operations; participates in planning efforts; and ensures compliance with established collections and financial policies and procedures.

Makes recommendations for changes in policies and procedures to improve operations, provide more responsive service, and/or optimize the use of resources; develops recommendations; provides technical assistance and information to management to aid decision making; and maintains and updates procedure manuals as needed.

Assists in maintaining and monitoring accounts receivable; troubleshoots problems and errors; resolves order and invoice disputes; and works with other County departments to reconcile issues as needed.

Assists in managing technology and computer systems; reviews and analyzes effectiveness and efficiency of existing systems; develops strategies for improvements; and assists in the planning, design, development, and testing of new applications and enhancements to existing applications.



Minimum Qualifications:

Bachelor's Degree in Business Administration, Accounting, Finance, or related field; one year of experience in call center collections, call center operations or closely related field required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.