Collections Analyst

The hourly rate is:
$15.52 - $24.00 per hour
This position is bonus/commission eligible.

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.

The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at

The Role

This position is responsible for collection of past due invoices from Insurance Services Group customers.

Key Responsibilities:

Responsible for collection of past due invoices for an assigned portfolio of accounts.
Work closely with the Cash Application, Billing Departments and the Account Management Team to address any issues that may arise which cause delays in payment.
Prepare and maintain weekly updates on large balance accounts.
Prepare other daily, monthly and ad hoc reports as needed such as statements, aging, reconciliations, etc.
Research and resolve requests from both external and internal customers as needed such as refunds, billing portal access/assistance, invoice copies, statements, etc.
Process payments, refunds and reports in QuickBooks.
Process credits as needed.

Requirements:

2 years college associate degree preferred or equivalent experience
1-2 years of experience in commercial collections and/or customer service
Proficient in Excel/Microsoft Office
Background in Accounting or Finance a plus
Salesforce, Billing Platform, QuickBooks or Oracle experience a plus
Interpersonal Communication
Priority Management
Problem Solving
Customer Focus
Team Effectiveness
Commitment to Results
Attention to Detail
Adaptability

About the company's commitment to its employees

CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.

CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.

CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members. For more information about our benefits please check out our careers site. Careers | CCC Intelligent Solutions | CCCIS

Each team member plays an important role in the company's success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms - underscoring the value CCC places on its employees.

Please check out our corporate profile as well as get a chance to meet some of us by clicking on the following link.

CCC Intelligent Solutions Jobs and Company Culture ()