Collections & Billing Associate

New England Dermatology & Laser Center has been providing dermatology care to the greater Springfield community for over 70 years. We're looking for an experienced Collections & Billing Specialist with initiative & a conscientious work ethic to join our busy specialty practice.

The primary duties for the collections & billing specialist are: 1) acts as the liaison to patients, providers and the collections agency for collections accounts; 2) works with patients with overdue balances according to established guidelines; 3) makes self-pay collection calls and reminder calls for payments due and sends out collections and discharge letters; 4) initiates bad debt & collection accounts procedures; 5) performs billing and payment duties for assigned carriers; and 6) processes timely and accurate billing and payment transactions to maintain accounts receivable within acceptable guidelines.

Schedule

• M-F 7:30a-4p, 40 hours per week (1/2 hour non-paid lunch daily)
• 8-hour shift
• Day shift
• Monday to Friday
• No weekends
• Overtime and scheduling flexibility may also be required to accommodate operational needs.

Work Setting 

• In person
• The regular work location will be Springfield with willingness to travel to other offices (Springfield, Longmeadow, Northampton, Westfield) as needed.
• This position reports to Billing Manager. 

Benefits

• Paid time off
• 401(k) - 6% Employer contribution (3% safe harbor & profit sharing)
• Individual Coverage Health Reimbursement Arrangement (ICHRA)
• Dental insurance
• Dependent Care Flexible Spending Account
• Employee Assistance Program
• Free parking
• Health Savings Account
• Life & AD&D insurance – $40,000 (employer paid)
• Life insurance for Employees & Dependents
• Limited Flexible Spending Account
• Medical Flexible Spending Account
• Vision insurance

1-3 years medical office experience, including customer service, insurance, referrals, basic coding knowledge and charge entry, medical billing or coding certification or equivalent experience, accuracy, organization & good judgment, strong interpersonal skills, including tact, diplomacy, persistence, persuasion and attention to detail. 2 years collections experience and dermatology experience preferred.