Collections & Portfolio Manager

Sullivan Motors is a growing Buy Here Pay Here (BHPH) dealership committed to helping customers obtain reliable transportation while rebuilding their credit. We pride ourselves on responsible lending, strong customer relationships, and a high-performing portfolio.

We are seeking an experienced Collections & Portfolio Manager to oversee our customer payment portfolio, lead collections strategies, and ensure strong portfolio performance.

Position Overview

The Collections & Portfolio Manager is responsible for managing the dealership’s in-house finance portfolio, reducing delinquency, improving collections efficiency, and maintaining positive customer relationships. This role combines collections leadership, portfolio analysis, and team management.

Key Responsibilities

• Oversee the performance of the dealership’s BHPH loan portfolio


• Manage and coach collections staff to achieve delinquency and recovery goals


• Monitor delinquency levels, charge-offs, and portfolio trends


• Develop and implement effective collections strategies


• Work with customers to resolve past-due accounts and create payment solutions


• Ensure compliance with all applicable collections and consumer finance regulations


• Coordinate repossession and recovery processes when necessary


• Maintain accurate records and documentation of customer accounts


• Analyze portfolio data and report performance metrics to ownership/management


• Implement processes that improve payment performance and reduce risk
  

Qualifications

• 3+ years of collections or portfolio management experience (automotive finance or BHPH preferred)


• Strong knowledge of collections processes and delinquency management


• Experience managing or supervising collections staff


• Ability to analyze loan portfolios and identify risk trends


• Excellent negotiation and customer service skills


• Strong organizational and communication abilities


• Experience with dealership management systems or collections software is a plus

Why work for Sullivan Motors?

• Competitive pay based on experience
  


• Performance-based bonuses tied to portfolio performance


• Sick/Vacation & Holiday Time


• 401K retirement match! (up to 3.5%)
  


• Uniforms and clothing allowance


• Growing family oriented company