Collections Associate

Title:  Collections Associate
Location:  Solon, OH
Company: Fortune 100 Food & Beverage Manufacturing (FuseGlobal has worked with this company for 20 years)
Initial term: 5 months (position expected to run longer)

POSITION SUMMARY: 
The position provides research and resolution of delinquent accounts receivable balances. Researches issues and provides supporting documentation to resolve delinquent balances while eliminating causes. Advises management of potential bad debts, collection risks, and unusual circumstances as identified. Assists in the preparation of required reports for management, and in other areas as needed. Responsible for achieving defined receivable goals and supporting working capital improvements.

PRIMARY RESPONSIBILITIES:
• Conduct and provide collection analytics and root cause analysis to identify and correct issues leading to delayed or unpaid collectable items
• Gather and send customer-required documentation to assist in collection
• Analyze customers’ accounts; monitors account details for non-payments, delayed payments, and other irregularities
• Reconcile account balance and open items with the customer
• Conduct collection activities based on Market Collection Strategy
• Identify customer change in trend and related risks, and communicate to credit management and sales
• Collaborate with internal parties including Credit Management, Sales, Customer Facing Supply Chain, CC&IR, Business Service Centers, as needed, to be able to collect debt
• Receive and action on incoming collection concerns from customers and internal stakeholders
• Record result of communication with the customer and other internal collaborators
• Gather and provide necessary documents to support third party collections and bankruptcies
• Participate in continuous improvement activities using company's Continuous Excellence methodology
• Assist with the preparation of required reports for management

QUALIFICATIONS AND SKILLS:
• Bachelor’s degree required, preferably in Business, Accounting, or Finance
• Availability / flexibility to work different shifts based on customer geography/time zone
• One or more years of commercial customer service or collection experience preferred

Experience
• SAP accounts receivable system experience preferred
• Experience in the CPG industry preferred
Required Skills
• Excellent written and verbal communication skills
• Excellent analytical aptitude with a proven ability to analyze/interpret data
• Well-organized, methodical thinker with excellent decision-making skills
• Strong and creative problem-solving skills
• Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
• Capable working in a fast paced environment and handling multiple priorities
• Can work independently with minimal supervision
• Ability to work in a team based environment, and interact cooperatively with internal and external stakeholders
• Strong result-orientation

COMPENSATION AND BENEFITS:

• $20 per hour + Overtime


• Medical insurance


• Dental insurance


• Vision insurance


• 401(k)


• Disability insurance
  
  

ABOUT FuseGlobal:
FuseGlobal is a partnership of people and brand-leading companies, working together to make things run better. For 25 years we have brought functionality to complex business and production processes and supply chains, resulting in enterprises that run smarter and more sustainably. Interested in digital manufacturing, industrial engineering, supply chain management, all-things tech, and energy & the environment? This is where we live. Engage with us!

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