Collections Investigator Supervisor

See NOTE(S) below for future wage increases and/or additional compensation opportunities.
Collections Investigator Supervisor positions supervise and train Collections Investigators in collecting and investigating delinquent accounts; handle highly complex or sensitive delinquent debt cases; review legal packages for appropriate legal documents; maintain records and prepare reports; prepare and refer cases to the City Attorney's office, then monitor, coordinate and assist with the cases, as required; and perform other duties as assigned.
NOTES:
Employees in job classifications represented by Municipal Employees Association (MEA) are scheduled to receive the following general wage increases:
4% effective 7/1/24
2% effective 1/1/25
5% effective 7/1/25
Eligible benefited employees originally hired on or after July 10, 2021, will be automatically enrolled in the San Diego City Employees Retirement System (SDCERS).
You must meet the following requirements on the date you apply, unless otherwise indicated.
EXPERIENCE : Three years of full-time experience performing debt collections and investigations on charged-off accounts with a collection agency, financial institution, law office, or government agency.
NOTES:
Clerical support; accounts receivables; and bookkeeping experience are NOT qualifying.
City of San Diego employees using Out-of-Class Assignment (OCA) experience to qualify must submit written documentation signed by their appointing authority or payroll specialist, detailing the work performed, dates, and total number of qualifying OCA hours. OCA experience without the required documentation will NOT be considered.

LICENSE : A valid California Class C Driver License is required at the time of hire.
HIGHLY DESIRABLE :
Experience and/or knowledge in the Fair Debt Collection Practices Act (FDCPA), the Fair Credit Reporting Act (FCRA), and California's Rosenthal Fair Debt Collections Practices Act.
Completion of college-level course work related to civil litigation process and procedures.
REQUIRED DOCUMENTS

(MUST SUBMIT WITH APPLICATION) :
For City of San Diego employees, proof of Out-of-Class Assignment (OCA), if utilized to meet the minimum requirements.

Required documents should be attached electronically to your application. If you are unable to attach at the time of application submittal, you must submit them as soon as possible via fax: (619) 533-3337; or to the Employee Information Center: City of San Diego Personnel Department, 1200 Third Avenue – Suite 300, San Diego, CA 92101. Include your name and the title of the position for which you are applying.

Please ensure all information is complete and accurate as the responses you provide on the supplemental questions will be reviewed using an automated evaluation system. If you are successful in this initial screening process, your application will be reviewed for applicable education, experience, and/or training to ensure all minimum requirements have been met. Successful candidates will be placed on a list which will be used to fill position vacancies during the next six months (180 days). For each vacancy, only those candidates with the most appropriate qualifications will be contacted by the hiring department for an interview.
PRE-EMPLOYMENT REQUIREMENTS : Employment offers are conditional pending the results of all screening processes applicable to this position, which may include the following: confirmation of citizenship or legal right to work in the United States; completion of a pre-employment medical review and exam (which may include drug and alcohol testing); reference checks; and fingerprinting. Fingerprints will be submitted to the Federal Bureau of Investigation and the California Department of Justice for a conviction record report. Certain positions may require additional screening processes, including a polygraph examination and/or background investigation. All screening processes must be successfully completed before employment begins. A positive test result for alcohol, cannabis/marijuana, illegal drugs, or inadequately explained prescription drugs, or misrepresentation, falsification, or omission of pertinent facts in any step of the screening or selection process, may be cause for disqualification or termination of employment. Nothing in this job posting constitutes an express or implied contract for employment with the City of San Diego. Candidates must notify the Personnel Department of any change to their name, mailing address, email address, or phone number, otherwise they may miss employment opportunities.
Rev. 3 – May 3, 2024 (New Recruitment Date)

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