Collections Manager

Description

We are seeking a Collections Manager to lead and enhance our accounts receivable and collections operations in the consumer lending industry. This role ensures the efficient recovery of outstanding balances while maintaining a strong customer-centric approach. The ideal candidate will bring leadership, process improvement skills, and a deep understanding of compliance and regulatory requirements within consumer finance.

 Key Responsibilities

• Manage the Collections Team – Lead and develop a team of collectors, setting performance goals and providing coaching.
• Optimize Collection Strategies – Implement data-driven strategies to improve collection rates while maintaining compliance with state and federal regulations.
• Ensure Regulatory Compliance – Stay updated on relevant laws (FDCPA, CFPB, UDAAP) and ensure company policies align with legal requirements.
• Bankruptcy Strategy - Manage Procedure and Strategies for Bankruptcy, Settlements and Deceased Claims.
• Monitor Performance Metrics – Track KPIs such as delinquency rates, recovery percentages, and call center effectiveness, adjusting strategies accordingly.
• Customer-Centric Collections – Balance firm but fair collections strategies to maintain positive borrower relationships and minimize charge-offs.
• Collaborate Across Departments – Work closely with loan servicing, risk management, and finance teams to improve workflows and reduce delinquency rates.
• Handle Escalated Cases – Oversee resolution of complex or high-risk accounts requiring special handling.
• Technology & Process Improvements – Recommend and implement automation tools or process enhancements to increase efficiency in collections.

Requirements

Qualifications

• Education: Bachelor’s degree in business, finance, or a related field preferred but not required.
• Experience: 3+ years of experience in consumer loan collections, with at least 1 year in a supervisory or management role.
• Knowledge: Strong understanding of FDCPA, CFPB regulations, and best practices in collections.
• Skills:
  • Leadership and team development
  • Strong negotiation and conflict resolution skills
  • Data analysis and reporting
  • Familiarity with contact-center software (such as Five9)
  • Experience managing schedules, queues and workloads of employees
  • Effective verbal and written communication