Collections Officer- Full-Time

Company Overview

Lebanon Federal Credit Union is a financial cooperative driven to enrich our community's lives.  We are dedicated and connected to our community and committed to excellence in member service and product offerings.  We strive to strike a balance between the needs of the individual member, membership, and our employees.  

Job Summary

LFCU is looking for an enthusiastic, positive, friendly, and high-energy person to be a Full-time Collections Officer at one of our Lebanon locations.  A Collections Officer at LFCU is responsible for the control of late and/or delinquent loan accounts and pending overdue payment reminders. Ensure strict compliance with state and federal credit and collection rules and regulations in all collection practices. This job is not a remote position. 

Responsibilities and Duties

• Secure credit bureau reports. Skip trace on loan accounts. Maintain accurate date for repossession logs, bankruptcy files, charge- off lists, etc.
• Notify co- signers regarding the status of delinquent accounts.
• Monitor payment for late and/ or delinquency status. Follow up on delinquent high balance and overdue credit balance accounts by phone and/or letter. Ensure professional interface with members.
• Investigate and correct discrepancies in loan applications and credit bureau reports.
• Responsible for researching payroll deductions, stops/start and changes as they may affect the status of a loan repayment.  
• Contact high balance and/or delinquent members by telephone and mail to determine the reasons for balance or delinquency.
• Help assist members to develop plans to bring accounts to a current status and workout plans and collect overdue accounts when possible.

Qualifications and Skills

• 3 years' experience in a financial institution with 1 year of collection experience is preferred 
• Basic computer skills including Microsoft Windows and Microsoft Office required.
• Must have excellent written and verbal communication skills
• Must be detailed oriented and organized.

Benefits and Perks

• Benefits for full-time employees at LFCU include paid holidays, paid time off, health insurance, dental insurance, vision insurance, paid short-term and long-term disability insurance, paid life insurance, 401k program with employer match, and an employee loan discount.